Head of Marine Claims - North America

Summary of Position:

To lead and facilitate the handling of claims from inception to closure with exceptional service levels, specifically in respect of North American Marine claims and with specific focus on P&I and H&M lines of business. This is an opportunity for the successful candidate to take ownership of the regional Claims environment, working closely with divisional leadership to develop a best in class Claims solution.

Key Responsibilities & Accountabilities:

Client & Market Relationships:

1. Develop and manage relationships with market representatives i.e. Underwriters, Surveyors, Adjusters and Lawyers.
2. Maintain and enhance knowledge of the insurance marketplace, trends and cycles in order to capitalise on market opportunities.
3. Maintain up-to-date working knowledge of regulatory requirements by jurisdiction.
4. Monitor existing book of business with a view to identifying any threats or weaknesses promptly to be able to address and protect/retain the existing book.
5. Create and maintain claims/accounts files.
6. Input document details on to the in-house system.
7. Assess and process claims and premiums.
8. Produce and send advice, collection, premium and treaty documentation.
9. Broke advices and collections to London Market where appropriate.
10. Obtain agreement to advices and collections via CLASS/ECF system.
11. Liaise with the Insurance Accounts Department to ensure prompt payments of claims & premiums.
12. Collect funds from clients and settle to reinsurers within Terms of Trade.
13. Deal with market, client and internal queries.
14. Conduct regular business meetings with clients and reinsurers.
15. Adhere to financial reporting requirements including monthly phasing of income.
16. Produce accurate statistics where required.
17. Enable and encourage interaction and collaboration with other divisional units.
18. Demonstrate excellent technical knowledge and ability to communicate this to various audiences.
19. Excellent persuasive and influencing skills.
20. Client facing and customer focused with excellent interpersonal and written communication skills.
21. Excellent IT & organisational skills.
22. Ability to perform effectively to tight deadlines with good personal organisation and time management skills.
23. Anticipates problems in advance and makes contingencies.
24. Proactive, always looking for ways of delivering a better or more efficient service.
25. Communicates clearly; effectively contributes to the team and interacts with others.
26. Excellent attention to detail and ability to plan meticulously.
27. Report breaches, errors and omissions, disputes and complaints.
28. Adhere to company and regulatory policies, procedures together with mandatory training requirements.

Personally demonstrate the five BMS values and ensure that team members are aligned with these:

1. Accountable
2. Empowering

Seniority Level

Mid-Senior Level

Employment Type

Full-Time

Job Function

Other

Industries

Insurance, Claims Adjusting, Actuarial Services, and Insurance Agencies and Brokerages

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