At a Glance
- Tasks: Manage client relationships and drive success for education software users.
- Company: Exciting EdTech company shaping the future of university software.
- Benefits: Competitive salary, mobile allowance, pension, and generous holiday.
- Other info: Opportunity to introduce innovative AI tools and improve processes.
- Why this job: Be a pioneer in building customer success from the ground up.
- Qualifications: 3-5 years in Customer Success or Account Management within SaaS or EdTech.
The predicted salary is between 45000 - 55000 £ per year.
BMS are delighted to be supporting one of the most exciting names in university software with a crucial hire. This well-established EdTech business is looking to appoint their first ever Customer Success Manager in the UK. Part of a larger international group following a recent acquisition, the company is investing seriously in its CS function and this is a genuine opportunity to shape something from the ground up.
The business sells education timetabling software – including a newly launched AI-native tool – to Universities, Further Education colleges and adult learning providers across the UK. With around 100 existing clients and strong retention already in place, the focus of this role is deepening relationships, driving renewal and reducing churn.
The Role
- Own a portfolio of approximately 60 existing accounts across Higher and Further Education
- Build deep relationships at Timetabling Manager, Student Services, MIS and Project Manager level
- Meet clients in person at least once per year and manage the full lifecycle through to renewal and tender
- Introduce and gain buy-in for the new AI timetabling tool across the existing client base
- Help define and build out the CS process – this is a first hire, so your ideas and initiative will matter
What we are looking for
- 3-5 years in a Customer Success or Account Management role within SaaS or EdTech
- Proactive by nature – someone who drives value for clients rather than waiting to be asked
- Experience rolling out or improving CS processes, with the confidence to bring your own ideas
- Any knowledge of the university or college sector is a genuine advantage
- Curious, trustworthy and patient – this client values character highly and is making a culture-first hire
The Package
- Base salary: £45,000-£55,000
- OTE: 10%, paid monthly
- Mobile allowance, mileage paid, pension
- £300 annual benefits allowance (gym, wellbeing and more), electric car scheme after 6 months
- 25 days holiday
Customer Success Manager employer: BMS Engineering Recruitment
Join a pioneering EdTech company that is committed to fostering a culture of innovation and collaboration in the heart of the West Midlands. As a Customer Success Manager, you will have the unique opportunity to shape the customer success function from the ground up, while enjoying a competitive salary, generous benefits, and a supportive work environment that prioritises employee growth and well-being. With a focus on meaningful relationships and a commitment to professional development, this role offers a rewarding career path in a dynamic and rapidly evolving industry.
Contact Details:
BMS Engineering Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like BMS Engineering Recruitment looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Customer Success Manager at BMS Engineering Recruitment, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at BMS Engineering Recruitment, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of BMS Engineering Recruitment and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at BMS Engineering Recruitment
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that BMS Engineering Recruitment might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at BMS Engineering Recruitment.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
