At a Glance
- Tasks: Manage customer accounts, process orders, and provide top-notch service.
- Company: Join a family-owned engineering business with a loyal customer base.
- Benefits: Competitive salary, bonus scheme, increasing holiday, and free onsite parking.
- Other info: Enjoy regular social events and a collaborative work environment.
- Why this job: Be part of a supportive team and make a real difference in customer relationships.
- Qualifications: 2 years in B2B customer service or sales, strong IT skills, and a team player.
The predicted salary is between 27000 - 33500 £ per year.
- Customer Account Manager
- Join a growing, family-owned engineering business with a loyal and growing customer base
- Office-based role on the Wirral, completely inbound activity
- Varied position combining customer service, sales support, and coordination
- Friendly, close-knit team with regular social events
The Role
- Prepare and issue accurate quotations
- Manage inbound telephone and email enquiries from customers and suppliers
- Process customer orders
- Provide product and pricing information to customers.
- Build and maintain strong customer relationships through excellent customer service.
- Liaise closely with the warehouse and inventory teams to ensure orders are fulfilled and delivered on time.
- Resolve customer queries and identify suitable solutions.
- Working hours 8.30am - 5.00pm
Requirements
- Around 2 years experience in a B2B customer service or sales role
- Strong organisational skills and attention to detail
- Confident, engaging telephone manner
- Must have strong IT skills, intermediate Excel
- A team player who enjoys a collaborative environment
The Package
- 21 days holiday increasing by one every year + Bank Holidays
- Bonus scheme after qualifying period
- Free onsite parking
The Company
A well-established and expanding global manufacturer of industrial electrical products, supporting electrical contractors and manufacturers across multiple sectors.
Known for exceptional service, strong values, and a supportive team culture.
Location
- Birkenhead, Ellesmere Port, Runcorn, Chester
- #J-18808-Ljbffr
Customer Account Manager in Chester employer: BMS Engineering Recruitment
BMS Engineering Recruitment is an exceptional employer, offering a dynamic work environment where growth and development are at the forefront. With a strong commitment to supporting the NHS and a focus on employee training, you will have the opportunity to make a meaningful impact in wound care while enjoying a competitive salary package and benefits. Join us in East Anglia & Northern Home Counties, where your expertise will be valued and your career can flourish.
Contact Details:
BMS Engineering Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BMS Engineering Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BMS Engineering Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BMS Engineering Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at BMS Engineering Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BMS Engineering Recruitment!
How to prepare for a job interview at BMS Engineering Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
