At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex hardware and software issues.
- Company: Leading-edge organisation in Greater Manchester with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Exciting opportunities for learning and collaboration with cutting-edge technology.
- Why this job: Join a passionate team and make a real impact in IT infrastructure.
- Qualifications: Degree in IT/Computing and 2-3 years of hands-on support experience.
The predicted salary is between 28800 - 43200 € per year.
IT Technician / Support Engineer – Infrastructure, Permanent, Greater Manchester
Due to continued growth and success across all areas, this leading-edge organisation is looking for a highly motivated Infrastructure Support specialist. They are actively seeking an IT Support Engineer / Technician to join an exciting team based in Greater Manchester.
To be considered, you must ideally be Degree Educated within IT / Computing and have at least 2/3 years hands-on IT / Infrastructure Support experience delivering expert-level technical support and troubleshooting for complex hardware, software, and network challenges. You will be required to oversee and drive the strategic administration and operation of IT Systems across the company.
You will be doing:
- Be the primary point of contact for IT issues and support agreed service levels, standards, and processes from the centralised helpdesk.
- Provide desktop, laptop, mobile, server, and storage support.
- Planning, installing, and upgrading computer hardware and software, ensuring seamless transitions and minimal disruption to business operations.
- Championing data security and regulatory compliance through advanced patch management, security audits, and ongoing user education initiatives.
- Establishing and refining documentation of IT processes, incidents, and resolutions to support efficient operations, knowledge sharing, and strategic planning.
- Collaborating with internal teams and external vendors to resolve high-level IT issues and to evaluate, recommend, and implement cutting-edge technology solutions.
- Managing remote access and mobile device strategies, enabling secure and flexible working arrangements across the business.
At this level, you will be expected to demonstrate superb communication skills both verbally and written, along with the ability to develop excellent working relationships with both internal and external 3rd parties. This role requires someone who is a reliable, enthusiastic, motivated, and customer-focused individual who has the desire to learn and grow with the business.
If you are interested, please send your CV and call for more information.
IT Technician / Support Engineer (1st & 2nd Line), Perm, Lancashire employer: BMR Associates
Join a dynamic and innovative team in Greater Manchester, where your expertise as an IT Technician / Support Engineer will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and hands-on experience with cutting-edge technology. Enjoy a supportive environment that champions work-life balance and offers competitive benefits, making it an excellent place for motivated individuals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician / Support Engineer (1st & 2nd Line), Perm, Lancashire
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet industry professionals and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting experiences, and any certifications you've earned. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common IT support questions. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We have loads of exciting opportunities, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing passionate applicants!
We think you need these skills to ace IT Technician / Support Engineer (1st & 2nd Line), Perm, Lancashire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on IT support experience, especially with Microsoft products and networking, as these are key for us.
Showcase Your Communication Skills:Since communication is crucial in this role, include examples of how you've effectively communicated with both technical and non-technical teams. We want to see that you can build great working relationships!
Detail Your Problem-Solving Abilities:In your application, share specific instances where you've tackled complex IT issues. We love seeing how you approach challenges and what solutions you've implemented to resolve them.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team.
How to prepare for a job interview at BMR Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products like O365, Intune, and Exchange. Be ready to discuss your hands-on experience with troubleshooting hardware and software issues, as well as your familiarity with networking and Active Directory.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex IT challenges you've faced and how you resolved them. This role requires someone who can think on their feet, so demonstrating your ability to troubleshoot effectively will impress the interviewers.
✨Communicate Clearly and Confidently
Since superb communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a support ticket or explain a technical issue to a non-technical colleague.
✨Demonstrate Your Customer Focus
Be ready to discuss how you've provided excellent customer service in previous roles. Share specific instances where you went above and beyond to help users, as this will show your commitment to being a reliable and enthusiastic team member.
