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- Tasks: Provide top-notch IT support and troubleshoot complex tech issues.
- Company: Leading-edge organisation in Greater Manchester with a dynamic team.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Join a vibrant team and make a real impact in IT infrastructure.
- Qualifications: Degree in IT/Computing and 2-3 years of hands-on support experience.
- Other info: Exciting chance to learn and grow in a fast-paced tech environment.
The predicted salary is between 30000 - 42000 £ per year.
Have you got the right qualifications and skills for this job? Find out below, and hit apply to be considered.
Due to continued growth and success across all areas, this leading edge organisation is looking to the market for a highly motivated Infrastructure Support specialist. On this occasion, they are actively seeking an IT Support Engineer / Technician to join an exciting team based in Greater Manchester.
To be considered, you must ideally be Degree Educated within IT / Computing and have at least 2/3 years hands-on IT / Infrastructure Support experience delivering expert-level technical support and troubleshooting for complex hardware, software and network challenges. You will be required to oversee and drive the strategic administration and operation of IT Systems across the company.
You will be doing:
- Be the primary point of contact for IT issues and support agreed service levels, standards and processes from the centralised helpdesk.
- Provide desktop, laptop, mobile, server and storage support.
- Planning, installing, and upgrading computer hardware and software, ensuring seamless transitions and minimal disruption to business operations.
- Championing data security and regulatory compliance through advanced patch management, security audits, and ongoing user education initiatives.
- Establishing and refining documentation of IT processes, incidents, and resolutions to support efficient operations, knowledge sharing, and strategic planning.
- Collaborating with internal teams and external vendors to resolve high-level IT issues and to evaluate, recommend, and implement cutting-edge technology solutions.
- Managing remote access and mobile device strategies, enabling secure and flexible working arrangements across the business.
At this level, you will obviously be expected to demonstrate superb communication skills both verbally and written, along with the ability to develop excellent working relationships with both internal and external 3rd parties. This role requires someone who is a reliable, enthusiastic, motivated and customer-focused individual who has the desire to learn and grow with the business.
If you are interested, please send your CV and call me for more information.
IT Technician / Support Engineer (1st & 2nd Line), Perm, Lancashire in Bury employer: BMR Associates
Contact Detail:
BMR Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician / Support Engineer (1st & 2nd Line), Perm, Lancashire in Bury
✨Tip Number 1
Networking is key! Reach out to your connections in the IT field, attend local meetups or tech events, and don’t be shy about asking for introductions. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to Microsoft, O365, and networking. We suggest doing mock interviews with friends or using online platforms to practice your responses. Confidence is half the battle!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled IT challenges in the past. We love hearing about real-life scenarios where you’ve made a difference – it shows you’re not just book-smart but also practical.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that dream job!
We think you need these skills to ace IT Technician / Support Engineer (1st & 2nd Line), Perm, Lancashire in Bury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with Microsoft, O365, and other tech mentioned in the job description. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your IT support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We’re looking for someone who can think on their feet and provide top-notch support, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at BMR Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, O365, Intune, and other relevant technologies mentioned in the job description. Be ready to discuss your hands-on experience with these tools and how you've tackled complex IT issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical challenges. Think about times when you provided support for hardware or software issues and how you ensured minimal disruption to operations. This will demonstrate your ability to think on your feet.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. Whether it's explaining a technical issue to a non-technical person or collaborating with teams, showing that you can communicate effectively will set you apart.
✨Demonstrate Your Customer Focus
Be prepared to discuss how you've prioritised customer satisfaction in your previous roles. Share examples of how you've gone above and beyond to help users, as this will highlight your reliability and enthusiasm for providing excellent support.
