At a Glance
- Tasks: Manage client relationships and ensure their success with our innovative data solutions.
- Company: Join BMLL, a leading provider of market data and analytics in a collaborative culture.
- Benefits: Enjoy competitive salary, 25 days holiday, remote work options, and wellness budgets.
- Other info: Experience a dynamic work environment with regular team lunches and social activities.
- Why this job: Be a trusted advisor and make a real impact on clients' trading strategies.
- Qualifications: Strong communication skills and a background in trading analysis are essential.
The predicted salary is between 60000 - 75000 £ per year.
About BMLL
BMLL is the leading independent provider of harmonised Level 3, 2 and 1 historical data and analytics across global equities, ETFs, futures and US equity options. We provide market participants with immediate access to granular T+1 order book data and advanced analytics, enabling them to accelerate research, optimise trading strategies, and better understand market behaviour. BMLL was acquired in 2025 by Nordic Capital, alongside minority shareholder Optiver, marking a joint commitment to accelerate the company's next phase of growth. We offer an inclusive and collaborative culture, a hybrid working environment that includes regular days in our London office, weekly team lunches, and a variety of out-of-hours social activities.
About the role
BMLL is looking for a regional Client Services Manager (CSM) to join the client services team and work with sales, product and data science support teams to focus on client onboarding, retention and acting as BMLL's eyes and ears within a customer account. The CSM will work cross-functionally with multiple teams to ensure alignment with customer objectives. They will build out a strategic view of their accounts to ensure long-term success. As a trusted business advisor for their assigned customers, they will help engage with their customers to ensure product usage, track key success metrics/outcomes, and conduct periodic account reviews. Positive customer experience will be central to the role. The successful candidate will champion the cause of the customer internally and ensure that client impact is always considered in any internal and external decision. The Client Services Manager will report to the regional Head of Sales.
Requirements
- Essential Requirements:
- Strong understanding of pre- and post-trade analysis needs of the trading community (exchanges, sell-side and buy-side)
- Bachelor's degree or above or equivalent work experience
- Ability to build strong relationships externally with customers' key stakeholders and internally with multiple teams
- Excellent communication and presentation skills
- Good technical skills required to support BMLL's range of products (Python, APIs, UI)
- Strong organisation skills
- An analytical and metrics-driven workstyle to identify client opportunity as well as risk
- Desirable Requirements:
- Experience in a sell-side or buy-side quant or analytics role
- Proficiency in Hubspot, JIRA, Slack and G-Suite
- Familiarity with BI tools, such as Tableau or Power BI
- Proficiency in Microsoft Excel and Visual Basic
Benefits
- Competitive salary
- 25 days holiday plus bank holidays
- Discretionary Bonus
- Pension Scheme
- Private Medical Insurance
- Work remotely abroad for up to 40 business days each year
- Life Insurance
- Childcare Nursery Scheme
- Combination of remote and London-based office working, with 2 days in the office per week
- A yearly Well-being Physical Activity budget
- Continuous learning through funded training and challenging projects
- Collaborative culture
- Weekly team lunches
- Free Fruit, snacks, and drinks provided throughout the day (When office-based)
- Regular Team Socials
- Cycle to Work Scheme
We are an inclusive employer and welcome applicants from all backgrounds. We pride ourselves on our commitment to Equality and Diversity. We are committed to removing barriers throughout our hiring process. If you have any special requirements or require reasonable adjustments to help you access career opportunities at BMLL, please do let us know at careers@bmlltech.com.
Client Services Manager in London employer: BMLL
BMLL is an exceptional employer that fosters an inclusive and collaborative culture, offering a hybrid working environment with regular team lunches and social activities in London. Employees benefit from competitive salaries, generous holiday allowances, and continuous learning opportunities, all while being part of a forward-thinking company committed to client success and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BMLL on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding BMLL's products inside out. Dive into their analytics tools and think about how you can help clients use them effectively. Show them you’re not just a fit for the role, but a fit for their mission!
✨Tip Number 3
Practice your communication skills! As a Client Services Manager, you'll need to convey complex ideas simply. Try explaining BMLL’s services to a friend who knows nothing about finance – if they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Services Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in client onboarding and relationship management, as well as any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with BMLL's mission. Don’t forget to mention your understanding of pre- and post-trade analysis needs.
Showcase Your Communication Skills:As a CSM, excellent communication is key. In your application, demonstrate your ability to convey complex ideas clearly. Whether it's through your CV or cover letter, let us see your presentation skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our collaborative culture!
How to prepare for a job interview at BMLL
✨Know Your Data
As a Client Services Manager, you'll need to demonstrate a strong understanding of pre- and post-trade analysis. Brush up on the specifics of BMLL's data offerings and how they can benefit clients. Be ready to discuss how you would leverage this data to enhance customer experience.
✨Build Relationships
This role is all about relationship management. Think of examples from your past where you've successfully built rapport with clients or internal teams. Prepare to share how you would approach building strong relationships with key stakeholders at BMLL.
✨Showcase Your Technical Skills
Familiarity with tools like Python, APIs, and BI tools is essential. Be prepared to discuss your technical skills and how they relate to BMLL's products. If you have experience with Hubspot, JIRA, or Slack, make sure to highlight that too!
✨Be Metrics-Driven
BMLL values an analytical approach. Come prepared with examples of how you've used metrics to identify opportunities or risks in previous roles. This will show that you understand the importance of tracking success metrics and can apply that knowledge to your work.
