Editorial Service Coordinator

Job Title

Editorial Service Coordinator

Contract

Permanent (full-time)

Location

London/Hybrid

Application Closing Date

Saturday 31st October

Job Purpose

As a member of the Editorial Services team, the role holder will be responsible for managing projects and processes that underpin the smooth running of the team and which support BMJ’s strategic priorities. This includes managing the rollout of new workflow and process documentation to suppliers; managing journal transitions between editorial suppliers; monitoring KPIs and making recommendations to reduce bottlenecks; representing Editorial Services at the relevant working groups and forums.

Responsibilities

1. Stakeholder and vendor relationship management

• Managing the standardised and efficient rollout of new workflow and process documentation to suppliers and Editorial Services team members.
• Liaison with the Research Integrity, Publishing Systems, Production and Journals teams regarding editorial policies, processes and service requirements, etc, to understand business needs.
• Represent Editorial Services at the relevant working groups and forums.

2. KPIs

• Monitor the progress of a suite of KPIs, including identifying bottlenecks and providing recommendations for remedial action.

3. Projects

• Project manage the smooth and efficient transition of journals between editorial suppliers, with the aim of optimising service delivery.
• Project manages a list of GPS projects pertaining to the pre-acceptance process (eg, creation of standardised policies and processes), with the aim of increasing efficiency and optimising the user journey for authors, reviewers, editors, suppliers and staff.

4. People Management

• Key contact for the editorial office suppliers; communicating updates and leading the fortnightly check-ins.

Essential knowledge

The role of Editorial Coordinator covers the full range of editorial processes, including suppliers based in the UK, USA, Netherlands, India and the Philippines. The role holder must therefore have a deep level of knowledge and understanding across the full editorial process and a detailed understanding of the systems supporting them.

As a key interface point for internal stakeholders across many areas of the business (eg, Research Integrity Group, Legal, Publishing Systems, BMJ Open, Sales Support, Contact Centre, and The BMJ) a proven track record of effective relationship management within a multi stakeholder environment is essential.

Core skills

• Strong communication skills, comfortable presenting and taking the lead in meetings, ability to project a credible and confident expert view on editorial processes.
• Excellent organisational skills and attention to detail.
• Strong analytical skills with the ability to analyse complex processes and suggest improvements to increase operational efficiency.

Experience

• Background and experience of working in editorial services, with a thorough knowledge of the process from submission to decision.
• Experience of supervising and coordinating suppliers across remote locations to ensure consistent delivery of high quality, cost effective services to BMJ.
• Extensive relevant professional experience, demonstrating the knowledge, skills and capabilities required to succeed in the role

The person

To be successful in the role, the individual will need to bring a positive and focused approach to collaborating with suppliers and colleagues across the business, in order to deliver high quality services to internal and external customers. They will need to be proactive in identifying pain points and suggesting remedial action in order to improve operational performance.

Applicants must be based in the UK and have the appropriate right to work in the UK. Visa sponsorship is not available for this role.

Why work for us

Help us create a healthier world. We are a global healthcare knowledge provider. We publish The BMJ, one of the world’s most impactful medical journals and over 70 influential speciality journals. We offer digital tools to help health professionals worldwide tackle critical healthcare challenges. Find out more about us here.

Flexible Work and Workplace Perks

• We’re committed to flexible working that supports both your needs and the requirements of the role.
• Generous double-matching employer pension contribution, up to 12%
• Discounted dental and travel insurance
• Seven x salary life assurance cover and a generous income protection package
• Discounted gym membership, cycle-to-work and season ticket loan
• Discounts for retail and leisure products through yourReward

Work-life balance and wellbeing

• Twenty-five days holiday + bank holidays + a BMJ Day off.
• Additional holiday through long service; buy up to 5 additional days
• Leave for moving house, volunteering or getting married
• Concierge service Seniorcare by Lottie

Equity, Diversity and Inclusion

• Equity, Diversity and Inclusion are not buzzwords to us, but fundamental company priorities
• We believe that a diverse workforce brings unique strengths and insights, enabling us to better serve our customers and drive positive change in our industry.
• If you are from an under-represented or historically marginalised community, we are particularly interested in hearing from you.
• Join our employee-led networks focusing on Gender, Race and Cultural Diversity, Sexual Orientation, Mental Health and Well-being, Parents and Carers and Age.
• Disability Confident Committed employer

Learning & Development

• Career Coaching
• Opportunities to pursue professional development

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