At a Glance
- Tasks: Provide 1st & 2nd line tech support to help colleagues thrive with their technology.
- Company: Join BMJ, a leading global healthcare knowledge provider.
- Benefits: Flexible working, generous pension contributions, and discounts on gym memberships.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in healthcare while enhancing your tech skills.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 35000 - 37000 £ per year.
Location: London - at least two days in the office
Application Closing Date: 11th November 2026
Job Purpose
We’re looking for a proactive and customer-focused professional to become a key part of our BMJ Technology Support team. In this role, you’ll be the go-to person for delivering both remote and onsite 1st & 2nd line support, helping colleagues get the best out of their technology every day. From troubleshooting applications and equipment to ensuring smooth day-to-day facilities support, you’ll play a vital role in keeping our teams connected and productive across a wide range of technology services. This is an excellent opportunity for someone who enjoys problem-solving, thrives on variety, and wants to make a real difference to the way people work. The post holder will be required to work from our Head Office for at least two days per week and to provide office cover when colleagues are on annual leave, with the same support provided for them in return.
Responsibilities
- Supporting BMJ staff on a range of business services primarily Google Workspace and video conferencing/telephone applications that include Zoom
- Managing user accounts, troubleshooting reported issues, advising on use/best practice, account administration
- Co-ordinating on and offboarding tasks as staff join and leave BMJ: enabling and disabling access to applications, new starter training, supply of laptops and other hardware peripherals
- Assisting with GDPR discovery and Data Subject Access requests
- Supporting BMJ cyber security practices via review and management of suspicious emails and testing/raising staff awareness
- Manage tickets raised in BMJ Technology Helpdesk application (FreshService) in line with company SLAs and KPIs
- Onsite support to users of the BMJ space
Skills, Experience & Qualifications
- Previous experience of working on a technical support helpdesk using Freshservice
- Strong written and verbal communication skills in English
- Good standard of IT literacy
- Good working knowledge of Win11, MS365, Adobe CC, Mac OS, IOS & Android mobile devices
- Understanding of Cyber Security products such as Sentinel1, Mimecast, Cisco Umbrella
- ITIL (Information Technology Infrastructure Library) an advantage
- Excellent interpersonal and organisational skills, able to prioritise and manage a varied workload in line with SLA’s and target
Applicants must be based in the UK and have the appropriate right to work in the UK. Visa sponsorship is not available for this role.
Why work for us
Help us create a healthier world. We are a global healthcare knowledge provider. We publish The BMJ, one of the world’s most impactful medical journals and over 70 influential speciality journals. We offer digital tools to help health professionals worldwide tackle critical healthcare challenges.
Flexible Work and Workplace Perks
- We’re committed to flexible working that supports both your needs and the requirements of the role.
- Generous double-matching employer pension contribution, up to 12%
- Discounted dental and travel insurance
- Seven x salary life assurance cover and a generous income protection package
- Discounted gym membership, cycle-to-work and season ticket loan
- Discounts for retail and leisure products through yourReward
- Work-life balance and wellbeing: Twenty-five days holiday + bank holidays + a BMJ Day off. Additional holiday through long service; buy up to 5 additional days. Leave for moving house, volunteering or getting married.
- Concierge service
- Seniorcare by Lottie
Equity, Diversity and Inclusion
Equity, Diversity and Inclusion are not buzzwords to us, but fundamental company priorities. We believe that a diverse workforce brings unique strengths and insights, enabling us to better serve our customers and drive positive change in our industry. If you are from an under-represented or historically marginalised community, we are particularly interested in hearing from you. Join our employee-led networks focusing on Gender, Race and Cultural Diversity, Sexual Orientation, Mental Health and Well-being, Parents and Carers and Age.
Disability Confident Committed employer
Learning & Development
Career Coaching Opportunities to pursue professional development
Salary £35,000 - £37,000 (depending on experience)
Frequency Annual
Job Reference bma/TP/8588/1282
Contract Type Permanent
Closing Date 11 November, 2026
Location London - at least 2 days in the office, United Kingdom
BMJ Technology Support Agent employer: BMJ Group
BMJ is an exceptional employer, offering a dynamic work environment in the heart of London with a strong commitment to employee wellbeing and professional growth. With flexible working options, generous benefits including a double-matching pension contribution, and a focus on equity, diversity, and inclusion, BMJ fosters a culture where every team member can thrive and contribute to creating a healthier world through impactful publishing.
StudySmarter Expert Advice🤫
We think this is how you could land BMJ Technology Support Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BMJ Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BMJ Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace BMJ Technology Support Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BMJ Group:Your cover letter is your chance to shine! Tell us why you want to work at BMJ Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BMJ Group!
How to prepare for a job interview at BMJ Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
