At a Glance
- Tasks: Deliver exceptional customer service and manage sales orders efficiently.
- Company: Join BMI, a leading roofing solutions provider with over 180 years of experience.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and gym discounts.
- Other info: Embrace a culture of inclusivity and continuous improvement.
- Why this job: Be part of a dynamic team that values your growth and contributions.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
- Empower, Connect, Evolve, and
- Inspire - these are the values that drive us and make
BMI a company where you can thrive and grow.
BMI UK&I have an exciting opportunity for someone to join the team as a Customer Service Coordinator, based in our Milton Keynes office.
Reporting to the Customer Service Specialist, this role plays a pivotal role in delivering excellent customer service and order fulfilment by ensuring that all sales orders and enquiries are processed in a professional, timely and cost-effective manner.
A customer-focused mindset is a must, with excellent verbal and written communication skills alongside the ability to organise and manage a number of tasks at the same time to meet deadlines.
The individual should be consistently striving to exceed our customers’ expectations and maintaining a high level of communication with customers regarding their orderbook and queries, identifying elements important to them and ascertaining the best methods of communication.
The role includes high volume inbound and outbound end to end account management so tenacity is a must.
- As the Customer Service Coordinator, your key responsibilities will be to:
- Receipt and thorough entry of customer sales orders into SAP ensuring all information is correctly captured.
- Control administrative process from placement of the order to delivery, using relevant operating procedures and systems.
- Maintain standards for the quality of call handling and resolution of queries and the quality of written queries, with clear issue clarification, appropriate guidance and timely resolution.
- Full ownership dealing with all customer queries (phone and email) efficiently and effectively.
- Detailed order book management to manage and communicate any supply or delivery issues to ensure OTIF “On Time in Full” target is achieved.
- Deliver excellent customer service through product knowledge, practical advice, empathy and patience.
- Manage workload efficiently in a busy environment.
- Develop professional working relationships, in particular ensuring close communication with customer base, as well as sales managers.
- Record all customer complaints on the Complaint Notification systems. Investigate, resolve and close within agreed timescales.
- Monitor and evaluate personal performance to enhance individual / team results in line with departmental KPI’s.
- Provide support and assistance to colleagues within the team through back up support, training and adopting good team ethics.
- Support continuous improvement initiatives.
- Your Key Skills And Experience Will Include
- Passionate about delivering excellent customer service.
- Experience working within a busy and detailed orientated customer service environment.
- Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.
- Strong interpersonal and communication skills to effectively communicate with customers via email and over the phone in a professional manner.
- Outstanding organisation and prioritising skills.
- Excellent interpersonal skills and ability to build effective relationships quickly.
- Excellent verbal and written communication skills.
- Ability to work on your own initiative while being an effective team player.
- The ability and willingness to learn technical products and processes.
- Ability to thrive in a fast paced & detailed environment.
- Minimum 2 years' experience in customer service or sales support, ideally in manufacturing, retail, or construction industries (desirable).
- Proficiency with CRM systems and Microsoft Office Suite / Google Workspace (desirable).
Benefits
- A competitive base salary
- Substantial bonus
- 25 days annual leave, plus Bank Holidays
- Company matched pension contributions between 4% and 8%
- Life insurance
- Employee Assistance Programme
- A host of other benefits such as gym discounts and access to a discounts platform.
- About BMI
BMI is a new name backed-up with over 180 years of roofing experience and knowledge.
Bringing together some of the industry’s most trusted local brands such as Redland & Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe.
With over 120 production facilities across Europe, Africa and Asia, and more than 9,800 employees worldwide, we’re well positioned to offer an unparalleled level of experience and innovation to our clients.
Our roofing products and systems are designed and manufactured in the UK.
We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney, Gloucestershire.
Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants, we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world.
We are One BMI.
We embrace and recognise our differences and unique qualities across all of our people and the value these bring.
We inspire, connect and empower our people and seek to proactively engage the communities in which we serve.
We continually focus on creating an inclusive culture where everyone contributes and thrives, where our people feel valued for who they are, have a sense of belonging, and do their best every single day.
We are an equal opportunities employer and believe that everyone should be treated equally, regardless of their religion, beliefs, age, gender, gender reassignment, race, disability, marital or civil partnership status, pregnancy or maternity, sexual orientation or any other protected characteristic.
If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know by contacting
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BMI Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BMI Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BMI Group:Your cover letter is your chance to shine! Tell us why you want to work at BMI Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BMI Group!
How to prepare for a job interview at BMI Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
