Senior Research Executive (Customer/Citizen Experience) in Birmingham

Senior Research Executive (Customer/Citizen Experience)

Join to apply for the Senior Research Executive (Customer/Citizen Experience) role at BMG Research.

About BMG Research

Part of the RSK Group, BMG Research is a leading social research and analytics agency operating primarily in the UK. With over 30 years of experience, we partner with clients to inform decision‑making, shape policy, and guide investment – leading to better public services, positive customer experiences, and a fairer, more equitable society.

Key Responsibilities

• Support research projects across UK public services, utilities (e.g., Ofwat, Ofgem), and the social housing sector, from design through to analysis and reporting.
• Lead all elements of research design, execution, client management, and reporting to deliver actionable insights.
• Ensure the production of high‑quality research materials, robust data quality, and insightful reporting while managing project timelines and client expectations.
• Demonstrate subject‑matter expertise in customer experience research for housing, utilities, and public services.
• Undertake secondary research and support proposals and business development.
• Maintain up‑to‑date knowledge of sector trends, regulatory requirements, and best‑practice methodologies.
• Build strong relationships with clients, understand their challenges, and deliver tailored insight solutions.
• Ensure all research materials and methodologies are robust, compliant with sector standards, and tailored to client needs.
• Support the design and sign‑off of research materials, including questionnaires, guide‑checks, discussion guides, and sampling strategies.
• Advise on data analysis to generate actionable insights relevant to sector challenges.
• Quality‑check deliverables, ensuring data and reports are accurate.
• Prepare and deliver high‑quality client reports and presentations, making findings accessible and engaging.
• Ensure all research activities comply with GDPR and sector‑specific data requirements and maintain high standards of quality assurance throughout the research process.

Person Specification

• Ideally 2–3 years’ experience in a research or insight role, with an understanding of different research methodologies.
• Strong interpersonal skills and the ability to work collaboratively and with own initiative.
• Proficient in data analysis and interpretation.
• Thrives in a fast‑paced environment, taking on challenging tasks and learning rapidly.
• A genuine desire to provide solutions to clients and deliver impactful research.
• Desirable: Customer experience research with UK public sector clients, including survey design, fieldwork management, and insight reporting and presenting for central government, local government, public agencies, and regulatory clients.
• Experience of large‑scale customer experience tracking studies.
• Housing: Experience with tenant or leaseholder surveys, Tenant Satisfaction Measures, or transactional surveys for social housing providers.
• Utilities: Understanding of regulatory research for Ofwat (C‑Mex, D‑Mex), Ofgem (Esat), or water/energy sector clients.
• Experience in training or coaching junior team members to support their development.

Salary & Benefits

• £Commensurate with experience
• Hybrid working model – 3 days in the office, 2 days working from home
• Flexible benefits programme (additional holidays, payroll giving, cycle to work, private health care)
• Ongoing personalised development path training and development opportunities

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Business Development and Sales – Market Research

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.