At a Glance
- Tasks: Become the first point of contact for customers and provide excellent healthcare advice.
- Company: Join WB HealthCare Services, a leading online pharmacy with a strong reputation.
- Benefits: Earn £15,704 in your first year, with potential wage increases and valuable training.
- Other info: Opportunity to progress to Level 3 Dispensing qualification after completion.
- Why this job: Kickstart your career in the pharmaceutical industry with hands-on experience and support.
- Qualifications: GCSE in Maths (grade 4) required; other relevant qualifications welcome.
The predicted salary is between 800 - 1000 £ per month.
A great opportunity for someone who is keen to get into the pharmaceutical industry. As an apprentice, you will learn to be the first point of contact for our customers. Whether or not they need healthcare advice as well as prescription dispensing, we will train you to provide the excellent customer service that we offer.
Wage: £15,704 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices.
Hours: Apprenticeship hours: Monday - Friday, 9.00am - 6.00pm, with 1-hour lunch. 40 hours a week.
Duration: 1 year 3 months.
Work: Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work:
- You will also be trained to order and label medication and manage and rotate stock levels.
- You will be supported in learning how to deal with customer prescriptions accurately.
- We will also train you to understand about patient confidentiality and data protection which are especially important when dealing with operational queries with GP’s.
- Patient care is at the heart of all our training, and so this role is quite a responsibility.
- You will be working as part of our team.
- Don’t worry, we will give you plenty of training and support to help you complete your apprenticeship, ready for your next challenge.
Where you’ll work: Unit 1A154 Bordesley Green Road, Bordesley Green, Birmingham, B8 1BY
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Responsibilities include:
- Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items.
- Work according to legislative requirements, and organisational policies.
- Order, receive, maintain and issue pharmaceutical stock.
- Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal.
- Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy.
- Act in accordance with systems and organisational governance.
- Recognise and act within the pharmacy regulatory, legal and ethical standards.
- Support the team in the development of others.
- Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal.
- Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential.
- Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies.
- Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies.
- Demonstrate person centred care and support within a pharmacy setting.
- Make pharmacy patients and patient safety your first concern.
- Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc.
- Maintain the interests of patients and the health of the public.
- Promote and advocate equality, diversity and inclusion.
- Promote healthy lifestyles to customers.
- Work safely within the parameters of your role using Standard Operating Procedures.
- Apply policies which relate to health and safety at work.
- Act appropriately in situations to prevent harm to yourself and others.
After the completion of the apprenticeship, you will gain the Pharmacy Level 2 standard qualification. You will need to attend our Matthew Boulton Campus once per week to complete your college portfolio.
Requirements: GCSE in Maths (grade 4). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills: Customer care skills, Analytical skills, Logical, Creative, Initiative, Non-judgemental.
About this employer: WB HealthCare Services Pharmacy is a General Pharmaceutical Council registered online pharmacy, offering prescription medicines and specialist care services. They are a distance selling pharmacy operating from a purpose-built dispensary that is closed to the public. At WB Healthcare they provide specialist services to the care industry. Established in 2012 they have fast built a reputation as a high-quality service provider.
After this apprenticeship: Upon completion of your Level 2, you will be provided with the opportunity to progress on to a Level 3 Dispensing qualification and will be fully supported with your career options in the future.
Contact: The BMet Recruitment Team, recruitment@bmet.ac.uk, 0121 362 1122.
Reference code: VAC2000021062.
Apprentice Pharmacy Services Assistant in Birmingham employer: BMet
WB HealthCare Services Pharmacy is an excellent employer for aspiring pharmacy professionals, offering a supportive work culture where patient care and customer service are paramount. As an apprentice, you will receive hands-on training and mentorship in a purpose-built facility, with opportunities for career advancement upon completion of your Level 2 qualification. The company values employee growth and provides a structured pathway to further qualifications, ensuring a rewarding start to your career in the pharmaceutical industry.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Pharmacy Services Assistant in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WB HealthCare Services Pharmacy. Understand their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and how they relate to the role.
✨Tip Number 3
Show off your customer care skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for someone. Share these stories during your interview!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to the right people. Plus, it shows you're proactive and keen to join the team at WB HealthCare Services Pharmacy.
We think you need these skills to ace Apprentice Pharmacy Services Assistant in Birmingham
Some tips for your application 🫡
Show Your Passion:Let us know why you're excited about joining the pharmaceutical industry! Share your enthusiasm for helping others and how you see yourself fitting into our team. A little passion goes a long way!
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. We want to see how your background aligns with the role of an Apprentice Pharmacy Services Assistant, so don’t hold back!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at BMet
✨Know Your Stuff
Before the interview, brush up on basic pharmaceutical knowledge and customer service principles. Familiarise yourself with common medications and their uses, as well as the importance of patient confidentiality. This will show your enthusiasm for the role and help you answer questions confidently.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions like 'How would you handle a difficult customer?' or 'What do you know about our pharmacy services?'. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Dress to Impress
Even though this is an apprenticeship, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A neat appearance can boost your confidence and make a positive impression on the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the training process, team dynamics, or opportunities for progression after the apprenticeship. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
