Sales Order Specialist II - United Kingdom

At BMC trust is not just a word - it’s a way of life! We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

BMC’s dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC’s vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC’s employees and customers.

If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, and gives you an environment where you would feel happy to come to work, then BMC is the place to be.

We’re not new to the world of IT management solutions and services, but our attitude is. We have the clout of proven market leadership. But we also have the energy, optimism, opportunities and private financial backing that makes us feel and act more like a start-up that knows no limits.

A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation.

What the analysts say: Gartner and Forrester continually place us ahead of our primary competitors.

What we offer: We hire the best performers in every area, people who are the perfect blend of competitive and supportive to help you succeed in your career. You’ll work in a sales order team which is known for its excellence in delivery. We have a compensation structure designed for high performers, with all the perks you’d expect and some that will surprise you. We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities. We foster a culturally diverse, dynamic, and fun working environment—our employees’ comfort and quality of life are critical to company success. We’ve created flexible workspaces that encourage creativity and teamwork—including work-from-home opportunities for those who want them. We give our employees outstanding benefits that allow you to make strategic choices for you and your family.

Highly successful Sales Order team seeks a skilled Sales Order Specialist to work closely with our sales organization in preparing and validating license & support deals (not renewals) for submission to Order Service Coordinators. You’ll serve as a single point of contact for field sales for UK & Ireland and NL & GOSI, operating independently and providing support to other team members when needed. This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients.

As a Sales Order Specialist you’ll be responsible for:

• Providing guidance and support to sales on quote preparation related to Commercial-, Legal- and RevRec policies, order processing and customer order issues.
• Providing Legal Level 1 support and generating contractual agreements.
• Order Processing – Review, validate and process all orders with focus on accuracy and completion for submission.
• Proactively communicate with Field Sales and/or managers on order issues and keep them informed of any problems resolving issues.
• Ensure all orders are submitted on a timely basis according to established order submission deadlines.
• Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, SOX controls applicable to the Quote to Cash process, Order Entry (OE+) application, SFDC and Siebel to support order management.
• Provide support and assist in the resolution & clarification of order information, invoicing, collections, and passwords.
• Develop in-depth knowledge of BMC’s licensing model, and pricing, to provide quoting support to our EMEA Sales Team.
• Proactively understand customer needs and identify solutions to nonstandard tasks/queries.
• Monitor and control costs within own work horizons.
• Identify key issues and patterns from partial/conflicting data; take a broad perspective to problems and spot new, less obvious solutions.
• Share experience/knowledge with others; provide guidance and support to less experienced colleagues.

To be a successful Sales Order Specialist we ideally look for:

• Strong attention to detail, accuracy, and completeness in all processes.
• Proven ability to work collaboratively and courteously with others to obtain required documentation necessary to perform and realize revenue on license sale.
• Ability to work remotely and use escalation processes.
• Clear and grammatically correct verbal and written communication skills.
• Knowledge and experience of Order Services back-office applications, with understanding of administrative processes.
• Knowledge and experience with license and/or software accounting, legal operations, and license revenue recognition requirements is highly desirable.
• Working knowledge of Oracle, SFDC, and financial operations processes.
• Working knowledge of Office suite applications.
• Intermediate experience with Business Objects is a plus.
• Experience with communication tools such as Phone, messaging, Chat, Share applications.
• Ability to see, define, and resolve issues, tackling both tactical and root-cause issues.
• Ability to work on multiple transactions within a range of complexity.
• Strong communication skills, both written and verbal.
• Ability to adapt style to audience, explain difficult information clearly, establish consensus, and attain agreement.
• Create an informal network within team and other BMC departments.