At a Glance
- Tasks: Lead product strategy and drive innovation in mainframe operations.
- Company: Join BMC, empowering 80% of the Forbes Global 100 with cutting-edge technology.
- Benefits: Competitive salary, remote work options, and a supportive culture.
- Other info: Diverse and inclusive workplace that values your authentic self.
- Why this job: Make a real impact in AI-driven operations and observability.
- Qualifications: Proven product leadership in enterprise software and strong team management skills.
The predicted salary is between 101175 - 168625 £ per year.
This role can be based remotely in the United Kingdom. Travel up to 25%.
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.
In this role as Director of Product Management for our mainframe team, you will own and drive the product strategy, roadmap, and business outcomes for the AMI Operations product suite, delivering a cohesive portfolio that helps customers observe, optimize, and resolve operational issues through modern user experiences, deep mainframe domain capabilities, and enterprise integration.
You will lead product direction across core AMI Ops solution areas which include:
- Monitoring & Observability experiences (modern dashboards, subsystem-aware views, cross-domain correlation).
- Drive capabilities that improve diagnosis and guided resolution (e.g., plain-language explanations and next-step recommendations).
- Automation & Console Management, including API-enabled and orchestration-ready operational workflows.
- Telemetry streaming and enterprise pipeline integration (e.g., data streaming into observability platforms and OTEL enablement).
- Portfolio initiatives such as Capacity and Discovery modernization as part of the broader AMI Ops roadmap focus.
Special focus will be to lead the AMI Operations evolution toward mainframe observability and AIOps platform by:
- Expanding observability and visualization, improving time-to-diagnosis and time-to-resolution outcomes.
- Infusing AI assistance into core workflows (explanations, recommended actions, and safe automation), progressing toward early agentic capabilities.
- Enabling open ecosystem telemetry through standards-based integration including Open Telemetry (OTEL) so mainframe operations can participate in enterprise observability platforms.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Strategy, Roadmap, and Portfolio Outcomes
- Define and communicate AMI Ops strategic priorities and multi-release roadmap, aligning investment to measurable customer and business outcomes.
- Drive portfolio direction toward a unified, integrated Ops experience that supports customers’ operational KPIs.
- Lead prioritization across themes including observability buildout, OTEL-enabled data fabric, early agentic capabilities, and capacity/discovery initiatives.
- Lead, develop, and coach a team of Product Managers responsible for AMI Ops product areas (monitoring, automation, telemetry, capacity, etc.).
- Establish clear ownership, accountability, and operating cadence across the team (roadmaps, quarterly planning, delivery milestones).
- Drive product management excellence, including problem definition, prioritization, pricing/packaging alignment, and outcome measurement.
- Mentor team members on customer engagement, storytelling, and executive communication to elevate overall PM effectiveness.
- Partner with R&D and design leadership to ensure strong collaboration, predictable delivery, and continuous improvement.
- AI-Augmented Operations
- Champion an approach where AI is infused into the Ops experience - improving operator effectiveness and reducing reliance on deep tribal knowledge.
- Own product outcomes for AI-driven capabilities such as faster diagnosis and resolution via explainability and recommended next steps, and progression toward monitored/safe automation.
- Partner across the portfolio to adopt platform-level enablers for agentic workflows.
- Observability & OTEL / Open Standards Enablement
- Lead the strategy to extend enterprise observability to the mainframe by embracing open standards and enabling ingestion/export of telemetry into modern observability ecosystems.
- Drive roadmap alignment for OTEL telemetry support (metrics first, with broader signals over time) in ways that are performant, secure, and easy to adopt.
- Position AMI Ops as a key participant in cross-system correlation and root-cause workflows that span mainframe and distributed environments.
- Lead a cross-functional operating cadence with Engineering, UX, Support, Sales, and Customer Success to deliver roadmap commitments and customer outcomes.
- Ensure product readiness across delivery—modern UX, dashboards, telemetry pipelines, automation APIs, and integration points—while balancing innovation and operational quality.
- Customer, Market, and Competitive Leadership
- Develop and drive market-facing narrative: how AMI Ops differentiates as an integrated observability and AIOps platform, including competitive take-out positioning and modernization value.
- Drive customer adoption and value realization of key capabilities (including increased adoption of products and broader engagement with observability/AI capabilities).
- Identify and pursue ecosystem partnerships that strengthen enterprise observability and operational workflows (e.g., service management and observability platforms).
To ensure you’re set up for success, you will bring the following skillset & experience:
- Critical (non-negotiable)
- Proven Director-level product leadership in enterprise software.
- Strong player–coach capable of leading senior ICs.
- Pragmatic, outcome-driven, and execution-focused.
- Balances innovation (AI) with commercial reality (renewals-led business).
- Able to operate in high complexity and ambiguity.
- Highly desirable
- Background in operations, observability, or AIOps.
- Experience with OpenTelemetry / telemetry pipelines.
- Exposure to AI/ML in enterprise workflows (especially applied AI vs research).
- Track record of driving platform transformation and integration.
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is £101,175 - £168,625.
Director - Product Management in London employer: BMC Software, Inc.
BMC is an exceptional employer that fosters a culture of innovation and collaboration, empowering its employees to be their authentic selves while driving impactful product strategies. With a commitment to professional growth, BMC offers extensive opportunities for mentorship and development, alongside competitive benefits tailored to support a healthy work-life balance. The remote nature of this role in the UK allows for flexibility, while the chance to lead cutting-edge initiatives in AI and observability positions you at the forefront of technological advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Director - Product Management in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing their latest innovations will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Keep it concise but impactful—think of it as your personal brand statement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Director - Product Management in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Director - Product Management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your product management skills. Quantify your successes where possible, as numbers can really make your application stand out!
Be Authentic:We want to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for product management and how you envision contributing to our team at BMC.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This ensures it gets to the right people and shows you're serious about joining us at BMC!
How to prepare for a job interview at BMC Software, Inc.
✨Know Your Product Inside Out
As a Director of Product Management, you need to demonstrate a deep understanding of the AMI Operations product suite. Familiarise yourself with its features, benefits, and how it integrates into the broader ecosystem. Be ready to discuss how you would drive product strategy and improve user experiences.
✨Showcase Your Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in high-complexity environments. Highlight your experience in mentoring product managers and driving collaboration across cross-functional teams.
✨Emphasise Your AI and Observability Knowledge
Given the focus on AI-augmented operations and observability, be prepared to discuss your experience with AI/ML in enterprise workflows. Share insights on how you can infuse AI into operational processes and improve diagnosis and resolution times.
✨Prepare for Strategic Discussions
Expect to engage in conversations about product strategy and market positioning. Be ready to articulate how you would define strategic priorities and align them with measurable customer outcomes. Think about how you can differentiate AMI Ops in the competitive landscape.
