At a Glance
- Tasks: Drive operational excellence in smart access technology and connect teams with innovative solutions.
- Company: Join a forward-thinking tech company in Peterlee, Durham.
- Benefits: Enjoy free parking, private medical insurance, and daily fresh fruit.
- Other info: Flexible working hours and opportunities for volunteering.
- Why this job: Make a real impact by bridging technical expertise and customer needs.
- Qualifications: Strong data management skills and a passion for efficiency.
The predicted salary is between 40000 - 50000 £ per year.
BMC Recruitment Group are currently recruiting for a Technical Operations Manager for their client in Peterlee, Durham. Are you driven by data, obsessed with efficiency, and ready to make a real impact across cutting-edge smart access technology? You’ll join a team where your skills don’t just matter—they make an impact. You are a hands-on, solutions-focused leader that will help to power operational excellence across the clients in Europe. You’ll proactively identify risks and solve problems before they escalate, ensuring accuracy and clarity in every report and system. You’ll ensure product implementations, documentation, and issue resolution processes are seamless, efficient, and aligned with business goals. You will be able to connect technical solutions with real-world customer needs. This is more than a role—it’s your chance to become the critical link between teams, systems, and innovation.
Key Benefits:
- Full time 37 Hours a week Monday to Thursday 8.15am to 4.45pm - Friday 8.15am to 3pm
- Free parking
- 4 x death in service cover
- Private Medical Insurance (BUPA – Individual cover)
- Medicash (Health Cash Plan) – individual + up to 4 children
- Salary Sacrifice Pension Scheme
- 2 days per year to take part in volunteering activities for a local charity of your choice
- Access to fresh fruit daily along with free tea/coffee and biscuits in the office
Responsibilities/Requirements:
- You’re comfortable travelling, visiting sites, and getting into the detail
- Own and maintain accurate, trusted data across Airtable/CRM platforms
- Deliver impactful weekly performance reports highlighting project health, risks, and KPIs
- Support purchasing with precise forecasting and demand planning across all product streams
- Drive issue tracking and ensure fast, effective resolution with clear ownership
- Provide operational backup to the Customer Support Team Leader
- Act as the vital bridge between technical experts and customer-facing teams
- Partner with global engineering teams to support product launches and adoption
- Collaborate with UK/EU production teams to ensure smooth integration
- Improve works orders, drawings, and documentation for consistency and efficiency
- Maintain “always-ready” documentation for operations, support, and installation teams
- Lead continuous improvement across product design, installation, and R&D feedback loops
- Support project planning, installation reviews, and operational readiness
If you thrive at the intersection of operations, technology, and teamwork, I want to hear from you. Email me or apply online today!
Product Operations Manager in Peterlee employer: BMC Recruitment Group
Join a forward-thinking company in Peterlee, Durham, where your role as a Product Operations Manager will not only enhance operational excellence but also contribute to innovative smart access technology solutions. With a supportive work culture that prioritises employee well-being through benefits like private medical insurance, a pension scheme, and opportunities for community engagement, you will find ample room for personal and professional growth. Experience a collaborative environment where your contributions are valued, and enjoy perks such as free parking and daily refreshments, making this an exceptional place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operations Manager in Peterlee
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Product Operations Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want you to be able to discuss how your skills can directly impact their operations and efficiency. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you’ve identified risks and implemented solutions. We want you to demonstrate that you can proactively tackle challenges before they escalate—just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who thrive at the intersection of operations and technology, just like you!
We think you need these skills to ace Product Operations Manager in Peterlee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Product Operations Manager. Highlight your experience with data, efficiency, and any hands-on leadership roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how you can connect technical solutions with customer needs. Keep it engaging and personal—let your personality come through!
Showcase Relevant Experience:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive efficiency and solve problems. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at BMC Recruitment Group
✨Know Your Data
As a Product Operations Manager, you'll be driven by data. Make sure you brush up on relevant metrics and KPIs that relate to the role. Be prepared to discuss how you've used data to drive efficiency in past projects.
✨Show Your Problem-Solving Skills
This role requires a hands-on, solutions-focused approach. Think of specific examples where you've proactively identified risks and resolved issues before they escalated. Share these stories during your interview to demonstrate your capability.
✨Connect with Customer Needs
You’ll need to bridge the gap between technical solutions and customer requirements. Prepare to discuss how you've successfully aligned product implementations with real-world customer needs in previous roles.
✨Emphasise Team Collaboration
Collaboration is key in this position. Be ready to talk about how you've worked with cross-functional teams, especially in tech and customer-facing roles. Highlight any experiences where your teamwork led to successful project outcomes.
