Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer support team and enhance customer experiences daily.
- Company: Join a forward-thinking company in Peterlee, Durham with a focus on growth.
- Benefits: Enjoy career progression, private medical insurance, and free snacks at work.
- Why this job: Make a real impact on customer satisfaction and team performance.
- Qualifications: Strong leadership skills and experience in customer service management.
- Other info: Flexible working hours and opportunities for volunteering in the community.
The predicted salary is between 30000 - 40000 £ per year.
BMC Recruitment Group are currently recruiting for a Customer Support Team Leader for their client in Peterlee, Durham. You’ll oversee their support operations, drive exceptional customer experiences, and lead a high-performing team. In this role, you will be responsible for managing day-to-day support activities, resolving complex issues, and implementing processes that enhance efficiency and service quality. You will collaborate closely with cross-functional teams and global colleagues to ensure our customers receive timely, effective, and seamless support.
This role offers the opportunity to make a tangible impact on both customer experience and the growth of this support function, within this company.
Key Benefits:- Career progression and internal development
- Full time 37 Hours a week
- Monday to Thursday 8.15am to 4.45pm - Friday 8.15am to 3pm
- Free parking
- 4 x death in service cover
- Private Medical Insurance (BUPA – Individual cover)
- Medicash (Health Cash Plan) – individual + up to 4 children
- Salary Sacrifice Pension Scheme
- 2 days per year to take part in volunteering activities for a local charity of your choice
- Access to fresh fruit daily along with free tea/coffee and biscuits in the office
- Oversee the day to day performance of the customer support team
- Review data and strengthen reporting dashboards to improve visibility and decision making
- Provide coaching and 1:1 reviews to develop team capability
- Maintain compliance with defined SLA’s and drive performance against key metrics
- Handle customer complaints and complex technical issues
- Liaise with Customer Success and other customer facing teams to reduce repeat queries and enable a proactive approach
- Provide backup coverage across the support functions when required
If you are a strategic leader who thrives on problem-solving, coaching teams, and improving customer satisfaction, I would love to hear from you.
Customer Service Support Manager in Peterlee employer: BMC Recruitment Group
Contact Detail:
BMC Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Manager in Peterlee
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Support Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in previous roles. This will demonstrate your ability to handle the challenges of a Customer Support Team Leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Support Manager in Peterlee
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Support Manager role. Highlight your experience in overseeing support operations and driving customer satisfaction, as this will show us you’re a perfect fit for the position.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past! Share specific examples of how you’ve coached team members or improved performance metrics. This will help us understand your leadership style and how you can contribute to our high-performing team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easier for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at BMC Recruitment Group
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific challenges they face in customer support. This will help you tailor your answers and show that you're genuinely interested in contributing to their success.
✨Showcase Your Leadership Skills
As a Customer Service Support Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved performance metrics. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex customer issues. Think of specific scenarios where you've had to think on your feet or implement new processes. Be ready to discuss how you would approach similar situations in this role.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's customer support strategies, team dynamics, or future goals. This not only shows your interest but also helps you gauge if the company is the right fit for you.