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- Tasks: Manage and grow client relationships while delivering outstanding service.
- Company: Fast-growing company in Middlesbrough that values relationships and fresh ideas.
- Benefits: 25 days holiday, closed at Christmas, free parking, and growth opportunities.
- Why this job: Make a real difference in a collaborative team focused on client success.
- Qualifications: Experience in account management or client services, preferably in technical environments.
- Other info: Dynamic role with excellent career development potential.
The predicted salary is between 36000 - 60000 £ per year.
BMC Recruitment Group are currently recruiting for a Client Account Manager ideally from an engineering background for their client in Middlesbrough, Teesside. You’ll join a fast-growing, forward-thinking company, where relationships truly matter and your impact is visible every day. In this role, you’ll be the trusted partner for their clients, identifying account growth and upsell opportunities whilst delivering an outstanding service. You’ll focus on client retention and growth.
You’ll work with a collaborative, ambitious team in a company that values initiative, fresh ideas, and professional development. If you enjoy building, managing, and growing long-term relationships, solving problems, and being part of an organisation on an exciting growth journey, this is your opportunity to make a real difference.
Benefits:
- 25 days holiday + Bank Holidays
- Closed at Xmas (required to save some holidays)
- Mon/Fri 9.00am-5.00pm (37.5 hours a week)
- Close to public transport including Rail/Bus
- Free car parking
- Opportunity for growth and development
Key Responsibilities:
- Manage and grow client relationships via calls, Teams, and email
- Identify account growth and upsell opportunities, including market research support
- Manage contract renewals and account reviews
- Resolve client issues and escalate internally when required
- Coordinate with internal teams to ensure smooth, high-quality service delivery
- Understand client needs and ensure services meet expectations
- Support client and subcontractor onboarding as needed
- Assist with invoicing, contracts, and documentation
- Maintain and update client records in the CRM
- Liaise with PC to allocate personnel to projects
- Log all client feedback in ISO compliance and BMS systems
Skills:
- Excellent communication and relationship-building skills
- Strong organisation and time-management abilities
- Confident problem-solver with a customer-focused mindset
- Ability to work independently and collaboratively
- Commercially aware with attention to detail
- Proficient in Microsoft Office and CRM systems
Qualifications & Experience:
- Previous experience in account management, client services, or a similar role
- Experience working with professional services, construction, or technical environments preferred
- Knowledge of ISO accreditation would be advantageous
If you would like to work for a local company who strive to offer the best service to clients and their own employees, email me or apply online today!
Client Account Manager in Middlesbrough employer: BMC Recruitment Group
Contact Detail:
BMC Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and client management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. Remember, it’s all about building those relationships that matter!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can contribute to their growth. Show them you’re not just another candidate; you’re the partner they’ve been looking for!
✨Tip Number 3
Practice your communication skills! Whether it’s over the phone, via Teams, or in person, being able to articulate your thoughts clearly is key. Role-play with a friend or use online resources to sharpen your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our exciting growth journey!
We think you need these skills to ace Client Account Manager in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Account Manager role. Highlight your experience in account management and any engineering background you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for building client relationships and your problem-solving skills. Let us know why you're excited about joining our fast-growing team.
Showcase Relevant Experience: When filling out your application, focus on your previous roles that involved client services or account management. We love seeing how you've successfully managed relationships and identified growth opportunities in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at BMC Recruitment Group
✨Know Your Client
Before the interview, research the company and its clients. Understand their needs and challenges, especially in the engineering sector. This will help you demonstrate how your skills can directly benefit their client relationships.
✨Showcase Your Communication Skills
As a Client Account Manager, communication is key. Prepare examples of how you've successfully built and maintained client relationships in the past. Be ready to discuss specific situations where your communication made a difference.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've resolved client issues or identified growth opportunities. Be prepared to share these stories during the interview, highlighting your proactive approach and customer-focused mindset.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining client records in a CRM, brush up on your knowledge of CRM systems. If you have experience with specific tools, mention them. This shows you're ready to hit the ground running and understand the importance of organisation.