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For Companies At a Glance
- Tasks: You'll handle client requests, manage communications, and resolve queries in a fast-paced environment.
- Company: Join an award-winning financial services group based in Newburn, Newcastle Upon Tyne.
- Benefits: Enjoy a competitive salary, hybrid work options, 30 days leave, and a company pension.
- Why this job: This role offers career growth in wealth management and a supportive team culture.
- Qualifications: Strong communication, problem-solving, and organizational skills are essential; MS Office knowledge is a plus.
- Other info: Participate in company events and enjoy free on-site parking!
The predicted salary is between 18100 - 20100 £ per year.
BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.
Key Benefits they offer:
- Salary remuneration of £30,295 inclusive of a bonus.
- Full-time permanent position
- Working Hours – Monday to Friday 8:30am – 5:30pm (1hr Lunch)
- Hybrid Working following training – Typically 2 days from home – 3 days office based
- Free on-site parking
- 30 days annual leave, including bank holidays (increases with length of service)
- Company pension contribution (increases with length of service)
- Financial Services Academy – Allowing employees to develop their career within the wealth management sector
- Company/team events throughout the year
Your Duties & Responsibilities include:
- Processing client and adviser requests within SLA including payments out, internal transfers and investment strategies.
- Answering emails, secure messages and post/letters from both advisers and end clients within the SLA
- Understanding system task failures and manually processing these
- Answering incoming and making outgoing calls to build relationships with advisers and clients
- Dealing with queries and helping to resolve escalation cases generated within the team
You will need:
- Strong Communication skills.
- Strong problem-solving and decision-making skills.
- Strong organisational and time management skills.
- The ability to build positive relationships with team members, clients, and other stakeholders.
- Knowledge of MS Office products, such as Excel and Word
Customer Service Administrator employer: BMC Recruitment Group
Contact Detail:
BMC Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the financial services industry, especially wealth management. Understanding the basics will help you engage more effectively during interviews and demonstrate your interest in the field.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This can help you prepare for the types of client interactions you might face in the role, making you more confident when speaking with potential employers.
✨Tip Number 3
Highlight your problem-solving abilities by preparing examples from past experiences where you successfully resolved issues. This will showcase your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Network with professionals in the financial services sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize your strong communication skills and any experience you have with financial services or technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and your passion for building relationships with clients. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your organizational and time management skills. Provide examples of how you've managed multiple tasks effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator role.
How to prepare for a job interview at BMC Recruitment Group
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication skills are essential. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively during the interview. Use examples from your past experiences where effective communication led to positive outcomes.
✨Highlight Problem-Solving Abilities
The role requires strong problem-solving skills. Think of specific instances where you successfully resolved a challenging situation or query. Share these stories to illustrate your critical thinking and decision-making capabilities.
✨Demonstrate Organizational Skills
Organizational and time management skills are crucial for this position. Discuss how you prioritize tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organized, especially in a fast-paced environment.
✨Build Rapport with Interviewers
Building positive relationships is key in this role. Approach the interview as an opportunity to connect with the interviewers. Be friendly, engage in small talk, and show genuine interest in their experiences and the company culture.
