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- Tasks: Build relationships and provide top-notch customer support while multitasking in a fast-paced environment.
- Company: Expanding company with a focus on customer service across Europe.
- Benefits: Full-time hours, private medical insurance, free parking, and daily snacks.
- Why this job: Join a growing team and make a real difference in customer experiences.
- Qualifications: Technical background, strong communication skills, and excellent customer service abilities.
- Other info: Enjoy volunteering days and a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker with the ability to multi-task and spin lots of plates at the same time.
Key Benefits:
- Full time 37 Hours a week Monday to Thursday 8.15am to 4.45pm - Friday 8.15am to 3pm
- You will be required to work Sat 8am to 1.00pm or Sun 8am-2.00pm on a rota basis to cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week.
- Free parking
- 4 x death in service cover
- Private Medical Insurance (BUPA – Individual cover)
- Medicash (Health Cash Plan) – individual + up to 4 children)
- Salary Sacrifice Pension Scheme
- 2 days per year to take part in volunteering activities for a local charity of your choice
- Access to fresh fruit daily along with free tea/coffee and biscuits in the office.
Your responsibilities include:
- Gathering customer support tickets
- Liaise with customers by telephone/Teams to provide information or troubleshooting
- Make outbound calls to facility managers proactively asking questions or offering help/training
- Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
- Identify opportunities to make improvements to business processes, make recommendations and action plans
What we need from you:
- Technical work-related background is required
- Ability to communicate by telephone in a clear and professional manner
- Strong technical aptitude and critical thinking
- Excellent customer service skills
- Strong IT skills/computer skills
- Must be able to use Microsoft Office including Outlook
- Familiarity with the use of Smartphones using IOS and Android operating systems
- Must be able to multitask in a fast-paced office
This is a newly created role due to the expansion of this company across Europe!
If you would like to discuss further, please contact andrea.conway@bmcrecruitmentgroup.com
Customer Helpdesk Specialist employer: BMC Recruitment Group
Contact Detail:
BMC Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Helpdesk Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Helpdesk Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your customer service skills and technical know-how. Keep it concise but impactful – show them why you're the perfect fit!
✨Tip Number 3
Don’t shy away from follow-ups! After an interview or a networking event, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. It’s super easy, and you’ll be one step closer to landing that Customer Helpdesk Specialist gig. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Helpdesk Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experience aligns with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples from your past that demonstrate your customer support expertise and technical aptitude – this will help us see why you’re a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and why you’d be perfect for the Customer Helpdesk Specialist role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at BMC Recruitment Group
✨Know Your Stuff
Make sure you brush up on your technical skills and customer support experience. Be ready to discuss specific tools you've used and how you've resolved customer issues in the past. This will show that you have the strong technical aptitude they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and professional communication. You might want to do a mock interview with a friend where you focus on explaining complex issues simply. This will help you demonstrate your ability to communicate effectively during the actual interview.
✨Demonstrate Your Multitasking Ability
Prepare examples of times when you successfully managed multiple tasks at once. Think about how you prioritised your workload and what strategies you used to stay organised. This will highlight your ability to spin lots of plates, which is crucial for this role.
✨Be Ready to Suggest Improvements
The job description mentions identifying opportunities for improvement. Come prepared with ideas on how processes could be enhanced based on your previous experiences. This shows initiative and critical thinking, which are key traits for a Customer Helpdesk Specialist.