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- Tasks: Manage and grow client relationships while delivering outstanding service.
- Company: Join a fast-growing, forward-thinking company in Middlesbrough.
- Benefits: Enjoy 25 days holiday, remote work options, and professional development opportunities.
- Why this job: Make a real difference by building long-term relationships and solving problems.
- Qualifications: Experience in account management or client services is preferred.
- Other info: Collaborative team environment with excellent growth potential.
The predicted salary is between 30000 - 48000 £ per year.
BMC Recruitment Group are currently recruiting for a Client Account Manager ideally from an engineering background for their client in Middlesbrough, Teesside. You’ll join a fast-growing, forward-thinking company, where relationships truly matter and your impact is visible every day. In this role, you’ll be the trusted partner for their clients, identifying account growth and upsell opportunities whilst delivering an outstanding service. You’ll focus on client retention and growth.
You’ll work with a collaborative, ambitious team in a company that values initiative, fresh ideas, and professional development. If you enjoy building, managing, and growing long-term relationships, solving problems, and being part of an organisation on an exciting growth journey, this is your opportunity to make a real difference.
Benefits:
- 25 days holiday + Bank Holidays
- Closed at Xmas (required to save some holidays)
- Mon/Fri 9.00am-5.00pm (37.5 hours a week)
- Close to public transport including Rail/Bus
- Free car parking
- Opportunity for growth and development
Key Responsibilities:
- Manage and grow client relationships via calls, Teams, and email
- Identify account growth and upsell opportunities, including market research support
- Manage contract renewals and account reviews
- Resolve client issues and escalate internally when required
- Coordinate with internal teams to ensure smooth, high-quality service delivery
- Understand client needs and ensure services meet expectations
- Support client and subcontractor onboarding as needed
- Assist with invoicing, contracts, and documentation
- Maintain and update client records in the CRM
- Liaise with PC to allocate personnel to projects
- Log all client feedback in ISO compliance and BMS systems
Skills:
- Excellent communication and relationship-building skills
- Strong organisation and time-management abilities
- Confident problem-solver with a customer-focused mindset
- Ability to work independently and collaboratively
- Commercially aware with attention to detail
- Proficient in Microsoft Office and CRM systems
Qualifications & Experience:
- Previous experience in account management, client services, or a similar role
- Experience working with professional services, construction, or technical environments preferred
- Knowledge of ISO accreditation would be advantageous
If you would like to work for a local company who strive to offer the best service to clients and their own employees, email me or apply online today.
Client Account Manager in Middlesbrough employer: BMC Recruitment Group Ltd
Contact Detail:
BMC Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Client Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their needs and think about how you can help grow those relationships. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Practice your communication skills! As a Client Account Manager, you'll need to build strong relationships. Role-play with a friend or family member to get comfortable discussing your experience and how you can add value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Account Manager in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Account Manager role. Highlight your experience in account management and any engineering background you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for building client relationships and your problem-solving skills. Let us know why you're excited about joining our fast-growing team.
Showcase Relevant Experience: When filling out your application, emphasise any previous roles where you've managed client accounts or worked in technical environments. We love seeing how you've made an impact in past positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BMC Recruitment Group Ltd
✨Know Your Client
Before the interview, research the company and its clients. Understand their needs and challenges, especially in the engineering sector. This will help you demonstrate how you can add value and build strong relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved client issues in the past. Highlight your ability to think on your feet and provide solutions that enhance client satisfaction and retention.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple accounts and prioritise tasks. Use specific examples to illustrate your time-management abilities and how they contribute to successful client relationships.
✨Engage with Questions
Prepare thoughtful questions about the company's growth plans and client management strategies. This shows your interest in the role and helps you assess if the company aligns with your career goals.
