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- Tasks: Join a dynamic team as a Customer Service Coordinator, handling enquiries and enhancing customer experiences.
- Company: BMC Recruitment Group is a family business dedicated to exceptional client service and strong values.
- Benefits: Enjoy a competitive salary, early finishes on Fridays, free snacks, and no weekend work.
- Why this job: Experience variety daily while building relationships and making a real impact in customer satisfaction.
- Qualifications: Strong communication skills, IT literacy, and the ability to thrive in a fast-paced environment are essential.
- Other info: Career progression opportunities and regular team events make this role even more appealing.
The predicted salary is between 24000 - 30000 £ per year.
BMC Recruitment Group are currently recruiting for a Customer Service Coordinator for their client in Newton Aycliffe. This is an exciting time to join this family business who take pride in their strong values and are fully committed to offering their clients the best service possible. You will be part of a well-established team who help you on your journey to success. Being on the frontline you will demonstrate that you have a friendly outgoing personality and “love” dealing with PEOPLE. High-quality customer experience is important for this role; you’ll be dealing with telephone and email enquiries, talking to clients/suppliers and internal colleagues about their issues, answering their questions and recommending options of resolution or forwarding them to the account manager. You will prove your ability to think quickly, solve problems and identify opportunities to enhance their customer experience. Your can-do attitude and the desire to provide outstanding service will ensure full customer satisfaction. If you like variety where every day is potentially different and you will be juggling different tasks from one hour to the next this could be for you! Key Benefits: Competitive Salary £28,000 to £30,000 Full time – Permanent Early finish on a Friday Free fruit, snacks and water/juices Site based No weekend working Regular Team events/socials Free car parking Career progression Responsibilities: Dealing with telephone and email enquiries/queries Working to deadlines Liaising closely with and supporting the account sales managers Data input General administration tasks Working closely with different departments across the company Being proactive along with reactive Person Specification Strong relationship builder Excellent communicator Well organised Self-motivated Able to thrive in a fast paced, rapidly changing environment IT Literate Able to work cross functionally with people at all levels in the business Flexible to change depending on the needs of the business If you are ready for a new challenge and would like the opportunity to join a company that values their staff as well as their clients, email me (url removed) or apply online today
Customer Service Coordinator employer: BMC Recruitment Group Ltd
Contact Detail:
BMC Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Showcase your people skills! When you get the chance to speak with someone from the company, highlight your experience in building relationships and providing excellent customer service. Share specific examples of how you've successfully handled customer queries or resolved issues.
✨Tip Number 2
Demonstrate your problem-solving abilities during any interactions. Think of scenarios where you had to think on your feet to resolve a customer's issue quickly. This will show that you can thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Familiarise yourself with the company's values and culture. Since they pride themselves on strong values, mentioning how your personal values align with theirs can make a positive impression. It shows that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 4
Be prepared to discuss your organisational skills. Given the variety of tasks involved, share how you manage multiple responsibilities effectively. You could mention tools or methods you use to stay organised, which will demonstrate your ability to handle the dynamic nature of the role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer experiences in the past.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your friendly personality and problem-solving skills, and explain why you would be a great fit for their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BMC Recruitment Group Ltd
✨Show Your People Skills
As a Customer Service Coordinator, you'll be dealing with various people daily. Make sure to highlight your friendly and outgoing personality during the interview. Share examples of how you've successfully built relationships with clients or colleagues in the past.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and problem-solving skills. Prepare to discuss specific situations where you've identified issues and provided effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Organisational Skills
With multiple tasks to juggle, being organised is key. Talk about your methods for staying organised and managing your time effectively. You might want to mention any tools or techniques you use to keep track of your responsibilities.
✨Express Your Can-Do Attitude
A positive attitude is essential in customer service. Be prepared to share examples of how you've maintained a can-do approach in challenging situations. This will show that you're not only capable but also enthusiastic about providing outstanding service.
