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For Companies At a Glance
- Tasks: Manage and grow client relationships while delivering outstanding service.
- Company: Fast-growing, forward-thinking company in Middlesbrough that values relationships.
- Benefits: 25 days holiday, closed at Christmas, free parking, and growth opportunities.
- Why this job: Make a real difference by building long-term client relationships and solving problems.
- Qualifications: Experience in account management or client services preferred.
- Other info: Join a collaborative team focused on professional development and innovation.
The predicted salary is between 30000 - 50000 £ per year.
BMC Recruitment Group are currently recruiting for a Client Account Manager ideally from an engineering background for their client in Middlesbrough, Teesside.
You’ll join a fast-growing, forward-thinking company, where relationships truly matter and your impact is visible every day. In this role, you’ll be the trusted partner for their clients, identifying account growth and upsell opportunities whilst delivering an outstanding service. You’ll focus on client retention and growth.
You’ll work with a collaborative, ambitious team in a company that values initiative, fresh ideas, and professional development. If you enjoy building, managing, and growing long-term relationships, solving problems, and being part of an organisation on an exciting growth journey, this is your opportunity to make a real difference.
Benefits:
- 25 days holiday + Bank Holidays
- Closed at Xmas (required to save some holidays)
- Mon/Fri 9.00am-5.00pm (37.5 hours a week)
- Close to public transport including Rail/Bus
- Free car parking
- Opportunity for growth and development
Key Responsibilities:
- Manage and grow client relationships via calls, Teams, and email
- Identify account growth and upsell opportunities, including market research support
- Manage contract renewals and account reviews
- Resolve client issues and escalate internally when required
- Coordinate with internal teams to ensure smooth, high-quality service delivery
- Understand client needs and ensure services meet expectations
- Support client and subcontractor onboarding as needed
- Assist with invoicing, contracts, and documentation
- Maintain and update client records in the CRM
- Liaise with PC to allocate personnel to projects
- Log all client feedback in ISO compliance and BMS systems
Skills:
- Excellent communication and relationship-building skills
- Strong organisation and time-management abilities
- Confident problem-solver with a customer-focused mindset
- Ability to work independently and collaboratively
- Commercially aware with attention to detail
- Proficient in Microsoft Office and CRM systems
Qualifications & Experience:
- Previous experience in account management, client services, or a similar role
- Experience working with professional services, construction, or technical environments preferred
- Knowledge of ISO accreditation would be advantageous
If you would like to work for a local company who strive to offer the best service to clients and their own employees, email me or apply online today.
Client Account Manager employer: BMC Recruitment Group Ltd
Contact Detail:
BMC Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and account management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Client Account Manager role!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and client base. This will help you tailor your answers and show them you’re genuinely interested in being part of their growth journey.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in relationship-building and problem-solving can directly benefit their clients. Use specific examples from your past experiences to illustrate your points and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Let’s get you on board!
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Account Manager role. Highlight your engineering background and any relevant account management experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client relationships and how you can contribute to our growth. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role is all about building relationships, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and engaging – we want to see your ability to connect with clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BMC Recruitment Group Ltd
✨Know Your Client
Before the interview, research the company and its clients. Understand their services, values, and recent projects. This will help you demonstrate your knowledge and show that you're genuinely interested in being a trusted partner for their clients.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight specific instances where your communication and problem-solving skills made a difference. This will illustrate your fit for the role as a Client Account Manager.
✨Be Ready to Discuss Growth Opportunities
Think about how you can identify account growth and upsell opportunities. Be prepared to discuss strategies you've used in previous roles to enhance client satisfaction and retention. This shows that you're proactive and focused on delivering outstanding service.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisation and time-management abilities, be ready to talk about how you manage multiple accounts and tasks. Share tools or methods you use to stay organised, especially when coordinating with internal teams and managing client expectations.
