At a Glance
- Tasks: Lead the development of AI-driven products and transform IT service experiences.
- Company: Join BMC Helix, a leader in innovative tech solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team culture that values creativity, collaboration, and continuous learning.
- Why this job: Be at the forefront of AI innovation and make a real impact in the tech industry.
- Qualifications: 12+ years in product management with a focus on AI and enterprise SaaS.
The predicted salary is between 82500 - 137500 € per year.
Overview
This Is Helix. Powered by You. At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game — not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers dedicated to delivering real value to customers by accelerating innovation and the application of agentic AI in digital service and operations management for IT organizations worldwide.
BMC Helix Digital Workplace is a next-generation, AI-powered experience platform that delivers intuitive, context-aware, and personalized interactions for employees across the enterprise. It enables seamless access to services, knowledge, and support—empowering employees to work efficiently anytime, anywhere, and on any device. Recognized by Gartner and Forrester for leadership in digital workplace capabilities, Helix stands at the forefront of transforming employee experiences through automation, intelligence, and unified service delivery.
As principal product manager on the Digital Workplace product, you will conduct customer research, define and deliver capabilities to enterprises and organizations. You will work across multiple teams to ensure a competitive product strategy and quarterly release plans, collaborating with engineering, design, marketing, and sales to build and deliver products that people and companies love.
You will be charged with delivering and driving adoption of world-class cloud applications. You value products that delight customers and balance simplicity with robust features that solve real-world problems. Saying “no” is as important as adding new features.
Responsibilities
- Define and own the product vision, strategy, and roadmap for BMC Helix Digital Workplace (DWP), Digital Workplace Catalog, AI-powered Employee Navigator, and Service Catalog Curator Agents.
- Lead the transformation from traditional ITSM/ESM workflows to intelligent, autonomous, AI-driven service experiences.
- Design, build, and scale Agentic AI applications, including end-to-end ownership from 0 → 1 product development and beyond.
- Define agentic architecture covering task planning, orchestration, tool usage, memory management, and feedback loops.
- Partner with engineering and data science teams to operationalize AI agents leveraging LLMs, RAG, and orchestration frameworks.
- Establish evaluation frameworks and KPIs for AI agents, including performance, accuracy, safety, and business impact.
- Act as a subject matter expert across BMC Helix suite: Helix Platform, ITSM, ESM, Business Workflows (BWF), Digital Workplace (DWP), and HelixGPT.
- Drive workflow and application development using BMC Helix Innovation Studio, ensuring scalable and reusable service designs.
- Own end-to-end product lifecycle: ideation, requirements definition, prioritization, development, launch, and continuous iteration.
- Translate business requirements into detailed product specifications, user stories, and acceptance criteria.
- Collaborate cross-functionally with engineering, UX, QA, sales, marketing, and customer success teams.
- Engage with enterprise customers to gather insights, validate solutions, and drive adoption.
- Support go-to-market strategies including product positioning, messaging, and enablement.
- Ensure responsible AI practices, including governance, explainability, compliance, and risk mitigation.
Experience and Qualifications
- Bachelor’s degree in computer science or equivalent.
- 12+ years of product management experience, preferably in enterprise SaaS environments.
- 5+ years of experience in ITSM, ESM, and digital workplace platforms.
- Proven track record of building and launching 0 → 1 products, especially AI/Agentic applications.
- Strong hands-on experience with BMC Helix product suite, including Helix Platform, ITSM, ESM, BWF, Digital Workplace (DWP), and HelixGP.
- Experience developing workflow-driven applications using BMC Helix Innovation Studio.
- Deep understanding of Agentic AI concepts, including LLMs, prompt engineering, RAG, and agent orchestration frameworks.
- Experience delivering AI-powered features/products into production environments.
- Strong understanding of APIs, integrations, microservices, and cloud-native architectures.
- Demonstrated ability to define product strategy and execute in agile development environments.
- Strong analytical, problem-solving, and data-driven decision-making skills.
- Excellent communication and stakeholder management skills across technical and business audiences.
- Strong public speaking, writing and presentation skills.
Preferred Experience And Skills
- Experience with IT Service Management or Enterprise Service Management.
- Exposure to conversational AI, virtual agents, chatbots, and intelligent automation platforms.
- Familiarity with AI evaluation techniques, experimentation frameworks, and product analytics tools.
- Strong understanding of human-AI interaction design and user experience for AI-driven products.
- Experience working with large-scale enterprise customers and complex system integrations.
- Demonstrated ability to balance innovation with scalability, reliability, and enterprise-grade requirements.
- Strong curiosity for emerging AI trends and ability to rapidly adapt to evolving technologies.
- Proven leadership skills with the ability to influence without authority and drive cross-functional alignment.
- MBA or equivalent business/strategy experience is a plus.
Equal Opportunity and Salary Information
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is £ 82,500 - £ 137,500.
Helix Principal Product Manager (can be based in Europe) employer: BMC Helix
At BMC Helix, we pride ourselves on fostering a vibrant and inclusive work culture that champions innovation and collaboration. As a Principal Product Manager, you will have the opportunity to lead transformative projects in a supportive environment that values your contributions and encourages professional growth. With a focus on cutting-edge AI technology and a commitment to employee well-being, BMC Helix offers competitive compensation, flexible working arrangements, and a chance to make a meaningful impact in the digital workplace landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Helix Principal Product Manager (can be based in Europe)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing BMC Helix inside out will help you stand out and show you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Principal Product Manager. Highlight your successes and how they relate to driving innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the team!
We think you need these skills to ace Helix Principal Product Manager (can be based in Europe)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to work with AI and digital workplace solutions. Share why you think BMC Helix is the right place for you.
Tailor Your Experience:Make sure to highlight your relevant experience in product management and AI-driven applications. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your achievements and skills that match the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. This will help us understand your thought process and how you approach problem-solving.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BMC Helix
✨Know Your Product Inside Out
Before the interview, dive deep into BMC Helix Digital Workplace and its features. Understand how it stands out in the market and be ready to discuss how your experience aligns with their product vision and strategy.
✨Showcase Your AI Knowledge
Given the focus on AI-driven solutions, brush up on your understanding of Agentic AI concepts, LLMs, and orchestration frameworks. Be prepared to share examples of how you've successfully implemented AI in previous roles.
✨Prepare for Cross-Functional Collaboration
As a Principal Product Manager, you'll need to work with various teams. Think of specific instances where you've collaborated with engineering, design, or marketing to deliver a successful product. Highlight your communication skills and ability to influence without authority.
✨Demonstrate Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios related to product management challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical and data-driven decision-making abilities.
