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For Companies At a Glance
- Tasks: Support customers via phone and Teams, resolve issues, and improve processes.
- Company: Join a growing company in Peterlee, offering a dynamic work environment.
- Benefits: Enjoy free parking, private medical insurance, and a salary sacrifice pension scheme.
- Why this job: Gain valuable experience in customer service while contributing to meaningful improvements.
- Qualifications: Technical background and strong communication skills are essential.
- Other info: Access to free snacks and drinks, plus volunteering days for charity.
The predicted salary is between 24000 - 30000 £ per year.
BMC Recruitment Group are currently recruiting for a Customer Service Helpdesk Administrator for 12 months FTC for their client in Peterlee, Durham. This is highly likely to progress to a permanent role as this company continues through this period of growth.
You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.
Full time 37 hours a week, Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Saturday 8am to 1.00pm or Sunday 8am-2.00pm on a rota basis to cover the business needs once you are fully trained.
Benefits include:
- Free parking
- 4 x death in service cover
- Private Medical Insurance (BUPA – Individual cover)
- Medicash (Health Cash Plan) – individual + up to 4 children
- Salary Sacrifice Pension Scheme
- 2 days per year to take part in volunteering activities for a local charity of your choice
Your responsibilities will include:
- Gathering customer support tickets
- Liaising with customers by telephone/Teams to provide information or troubleshooting
- Making outbound calls to facility managers proactively asking questions or offering help/training
- Resolving customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
- Identifying opportunities to make improvements to business processes, making recommendations and action plans
What we need from you:
- Technical work-related background is required
- Ability to communicate by telephone in a clear and professional manner
- Strong technical aptitude and critical thinking
- Familiarity with the use of smartphones using iOS and Android operating systems
It doesn’t stop there; you will receive access to fresh fruit daily along with free tea/coffee and biscuits in the office.
Customer Service Helpdesk Administrator (FTC 12m) employer: BMC Appointments Ltd
Contact Detail:
BMC Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Helpdesk Administrator (FTC 12m)
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their customer support processes and the tools they use will help you stand out during interviews, as you'll be able to demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves liaising with customers, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight your technical aptitude by preparing examples of how you've solved problems in previous roles. Be ready to discuss specific situations where your critical thinking made a difference in customer service outcomes.
✨Tip Number 4
Be prepared to discuss your availability for the weekend rota. Showing flexibility and a willingness to adapt to the company's needs can make you a more attractive candidate, especially since this role requires working on weekends after training.
We think you need these skills to ace Customer Service Helpdesk Administrator (FTC 12m)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical aptitude. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to build relationships and your critical thinking skills. Mention specific examples of how you've resolved customer issues in the past.
Showcase Technical Skills: In your application, emphasise your familiarity with smartphones and any relevant technical experience. This will help demonstrate your strong technical aptitude.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BMC Appointments Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer support. Be ready to share specific examples of how you've successfully resolved customer issues or complaints, as this will demonstrate your ability to handle similar situations in the new role.
✨Demonstrate Technical Aptitude
Since the role requires a strong technical background, prepare to discuss your familiarity with various technologies, especially smartphones and operating systems like iOS and Android. You might be asked to troubleshoot a hypothetical issue, so brush up on your problem-solving skills.
✨Communicate Clearly and Professionally
As you'll be liaising with customers over the phone and via Teams, practice speaking clearly and professionally. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as approachable and knowledgeable.
✨Be Ready to Discuss Process Improvements
The job involves identifying opportunities for business process improvements. Think of examples from your past where you've suggested or implemented changes that enhanced efficiency or customer satisfaction, and be prepared to discuss these during the interview.
