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- Tasks: Manage customer calls and reservations while delivering top-notch service.
- Company: Join a dynamic team in a fast-paced environment focused on customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, annual leave, and performance bonuses.
- Why this job: Be part of a supportive culture that values growth and teamwork.
- Qualifications: 2 years of office admin experience and 1 year in travel sales preferred.
- Other info: Work from home on Mondays and Fridays after training.
The predicted salary is between 28800 - 42000 £ per year.
Type: Permanent / Hybrid / Full time (37.5 hours a week)
Location: Bracknell, Berkshire (Mondays & Fridays, after training, are working from home and Tuesdays, Wednesdays & Thursdays are in the office)
This is a fast pace and buzzing environment, and you will be part of a team that takes pride in doing the right job for our customers.
Position Summary:
You will take charge of all incoming reservations and customer calls and be the first point of contact for our valued clients wanting to book any of our UK or Cruise departures, delivering exceptional customer service while converting enquiries into sales. You will build strong working relationships with our UK events and Overseas & Cruise Specialists, along with key UK partners and stakeholders. You will be working with the business development team to grow our subscriptions, memberships and wider holiday clientele through effective outbound sales strategies.
Position Responsibilities Summary:
- Answering client calls and assisting them with queries and bookings
- Actioning shared, personal email inboxes and customer tickets
- Undertake outbound sales initiatives in line with business development team needs
- Support UK Events Specialist with accurate reporting, manifests and rooming lists
- Be fully trained on UK, Cruise and Overseas event preparation(s) in case cover is required
Who you are:
- Customer focused and orientated
- Confident and friendly communicator both written and verbal
- Excellent time and workload management
- Ability to work on own initiative
- Strong organisational and administrative skills
- Capable of working under pressure, and to shifting deadlines
- Commitment to learning and improving with the role and wider business
Experience:
- 2 years office administration (essential)
- 1 year travel sales and/or reservations (preferable)
What we are offering:
- Competitive salary based on experience
- 20 days annual leave, plus bank holidays
- 2 team events, annually
- End of year bonuses based on performance
SALES & RESERVATIONS ADMINISTRATOR employer: BMB Holidays
Contact Detail:
BMB Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SALES & RESERVATIONS ADMINISTRATOR
✨Tip Number 1
Familiarise yourself with the travel industry, especially UK and cruise bookings. Understanding the nuances of these sectors will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this position. Being able to showcase your ability to handle inquiries and convert them into sales will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the travel and reservations field. Attend industry events or join online forums to connect with others who can provide insights or even referrals to help you land the job.
✨Tip Number 4
Prepare specific examples from your past experience that highlight your organisational skills and ability to work under pressure. Being ready to discuss these during an interview will show that you're well-suited for the fast-paced environment at StudySmarter.
We think you need these skills to ace SALES & RESERVATIONS ADMINISTRATOR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office administration and travel sales. Emphasise any customer service roles you've held, as well as your ability to manage workloads and work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your communication abilities and experience with reservations or sales.
Showcase Customer Focus: Demonstrate your customer-oriented mindset in both your CV and cover letter. Provide examples of how you've successfully handled customer queries or turned enquiries into sales in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BMB Holidays
✨Showcase Your Customer Service Skills
As a Sales & Reservations Administrator, you'll be the first point of contact for clients. Prepare examples of how you've delivered exceptional customer service in the past, focusing on your ability to handle queries and convert enquiries into sales.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your workload, prioritise tasks, and ensure accuracy in reporting and documentation. Mention any tools or methods you use to stay organised.
✨Prepare for Outbound Sales Scenarios
Since outbound sales initiatives are part of the job, think about your approach to sales. Prepare to discuss strategies you've used in previous roles to engage clients and drive sales, especially in a fast-paced environment.
✨Familiarise Yourself with the Company’s Offerings
Research the company's UK and Cruise departures thoroughly. Understanding their products will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
