At a Glance
- Tasks: Lead a passionate team, deliver exceptional customer service, and drive store success.
- Company: Join one of the UK's fastest-growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts, on-the-job training, and career progression opportunities.
- Other info: Flexible shifts available; be part of an inclusive and diverse workplace.
- Why this job: Fast-track your retail management career in a dynamic and supportive environment.
- Qualifications: Experience managing teams in retail, strong leadership, and effective communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? We are currently looking for Customer Service, Floor and Replenishment Managers to join our team at our new store opening in Diss. All roles are full time and require the flexibility to work shifts during the day, evening and weekend.
We are one of the UK's fastest growing retailers and, with our ongoing expansion plans, there's never been a better time to join us. We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service. As part of our Management team, you will:
- Be enthusiastic and passionate about delivering great customer service
- Lead by example whilst being a great team player and role model throughout the store
- Assist the Store Management Team in driving store targets and standards
- Support the development of all colleagues, ensuring that they understand how career progression is possible through our 'Step Up' programme
- Ensure Health and Safety policies are adhered to in order to provide a safe environment for our colleagues and customers
- Operate and deliver processes that ensure the store meets all legal requirements
- Be responsible for reporting and cash office duties where applicable
It is essential that applicants have the following:
- Experience of managing a small to medium sized team, in a fast paced retail environment
- The ability to think on your feet and motivate others
- Effective communication skills
- Strong leadership and organisation skills
- A flexible approach and a 'can do' attitude
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more.
If this sounds like you and you would like to join an exciting new team in a growing business, whilst fast tracking your retail management career, then we want to hear from you. Apply online today.
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
New Store Management Team employer: B&M
Join B&M, one of the UK's fastest growing retailers, where you can thrive in a dynamic work environment that prioritises career development and employee satisfaction. With 80% of our management roles filled by internal talent, we offer exceptional training and growth opportunities, alongside a supportive culture that values teamwork and customer service excellence. Enjoy great benefits, including store discounts and access to exclusive offers, all while being part of an exciting new team in Diss.
StudySmarter Expert Advice🤫
We think this is how you could land New Store Management Team
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like B&M, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like B&M!
We think you need these skills to ace New Store Management Team
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at B&M, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at B&M and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show B&M that you’re ready to jump in and contribute right away!
How to prepare for a job interview at B&M
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
