At a Glance
- Tasks: Support contract processing and customer coordination in a fast-paced environment.
- Company: Join Panda, a leading waste management company focused on sustainability.
- Benefits: Gain valuable experience in sales administration and customer support.
- Other info: Opportunities for career growth and skill development in a supportive culture.
- Why this job: Be part of a dynamic team making a positive impact on the environment.
- Qualifications: Organised, detail-oriented, and confident in managing multiple priorities.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a highly organised and proactive Key Account Administrator to join Panda, supporting the coordination and processing of contracts for our Key Account customers. Working closely with Key Account Managers and Corporate Accounts teams, you’ll play an important role in keeping customer contracts moving, maintaining accurate data, and supporting a smooth customer experience from set-up through to ongoing account support. This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in delivering reliable, high-quality administration.
As a Key Account Administrator, you’ll support a busy commercial team, helping ensure contracts, customer information, leads, documentation, and queries are processed accurately and efficiently.
What You’ll Be Doing
- Managing and processing new and existing sales contracts within the AMCS system
- Ensuring contract and customer data is accurate and aligned with internal processes
- Maintaining and updating sales leads within the CRM system
- Working closely with Key Account Managers to provide regular updates and support timely contract delivery
- Keeping supplier and customer information up to date across company systems
- Carrying out credit checks and ensuring information provided is accurate and complete
- Liaising with subcontractors to ensure bins are delivered on time for customers
- Generating Waste Transfer Notes for customers outside of the annual renewal cycle
- Overseeing the Major Accounts inbox, ensuring queries are handled efficiently or directed to the correct team
- Preparing and processing documentation promptly to support customer and operational requirements
- Resolving invoice queries in partnership with finance teams and helping identify recurring issues
- Distributing inbound web and phone leads to the relevant sales teams
- Ensuring all leads are logged accurately within CRM
- Providing wider sales administration support, including logging quotes, producing Power BI reports, and assisting with new mobilisation rollouts
What We’re Looking For
- Previous experience in an administrative, sales support, customer support, or similar role
- Experience working in a fast-paced environment
- Strong attention to detail and accuracy when handling data and documentation
- Excellent time-management and organisational skills
- Confident communication skills, both written and verbal
- A proactive and helpful approach to supporting colleagues and customers
- Motivation to develop your own skills and contribute to a team
- Experience using CRM systems would be desirable
- Knowledge of the waste, recycling, logistics, or environmental services sector would be advantageous, but is not essential
Why Join Panda?
This Key Account Administrator role offers the chance to be part of a busy, customer-focused commercial team where accuracy, service, and teamwork really matter. You’ll have the opportunity to build strong knowledge of our systems, customers, and contracts while supporting key business activity across the wider sales function. This is a great opportunity for someone looking to develop their career in sales administration, customer coordination, or key account support within a growing and operationally focused business.
Key Account Administrator employer: B&M Waste Services
Panda is an exceptional employer that prioritises employee growth and development within a dynamic, customer-focused environment. As a Key Account Administrator, you will be part of a collaborative team that values accuracy, service, and teamwork, while also offering opportunities to enhance your skills in sales administration and customer coordination. With a strong commitment to wellbeing and continuous improvement, Panda fosters a culture where every employee can thrive and contribute to meaningful environmental impact.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Panda or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Panda’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in administration and customer support, and how it aligns with what they’re looking for in a Key Account Administrator.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Key Account Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Administrator role. Highlight your organisational skills and attention to detail, as these are key traits we’re looking for!
Showcase Relevant Experience:If you've got experience in administrative or customer support roles, flaunt it! We want to see how your background aligns with the responsibilities of managing contracts and supporting our commercial team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Panda!
How to prepare for a job interview at B&M Waste Services
✨Know Your Stuff
Before the interview, make sure you understand Panda's mission and values. Familiarise yourself with their operations in waste management and how they support key accounts. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Organisational Skills
As a Key Account Administrator, organisation is key. Prepare examples from your past experiences where you successfully managed multiple priorities or streamlined processes. Be ready to discuss how you maintain accuracy in data handling and documentation.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your proactive approach to supporting colleagues and customers.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, the tools they use (like CRM systems), or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
