Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and create a fun store environment.
- Company: Join B&M, one of the UK's fastest-growing retailers with a people-first approach.
- Benefits: Competitive salary, bonus potential, up to 33 days' holiday, and exclusive discounts.
- Why this job: Be part of an inspiring journey and shape the future of retail with us.
- Qualifications: Experience in managing teams and a passion for delivering great customer service.
- Other info: Exciting career growth opportunities in a supportive and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level. We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Southend-on-Sea store. You'll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
Responsibilities
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
Qualifications
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why join
We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach - making this the perfect time to join us and help shape the future of B&M! We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.
- Competitive salary + bonus potential
- Up to 33 days' holiday
- 10% discount at B&M and Heron Foods
- Clear career path with real progression opportunities
- Exclusive colleague perks & wellbeing support
Ready to grow with us? Apply now and be part of the B&M journey. B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Customer Service Manager in Southend-on-Sea employer: BM Stores
Contact Detail:
BM Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Southend-on-Sea
✨Tip Number 1
Get to know the company culture before your interview. Check out B&M's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved a customer issue. We want to hear how you’ve made a difference, so be ready to share those experiences during your chat.
✨Tip Number 3
Be prepared to discuss how you handle challenges. Retail can be fast-paced and unpredictable, so think about times when you've had to think on your feet. Show us how you keep calm under pressure and still deliver great service.
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about the role and the team you'll be leading. It shows you're engaged and serious about the position. Plus, it helps you figure out if B&M is the right fit for you!
We think you need these skills to ace Customer Service Manager in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond in previous roles to create a positive experience for customers.
Highlight Your Leadership Skills: As a Customer Service Manager, you'll be leading a team, so make sure to emphasise your experience in managing and motivating others. Use your application to showcase any relevant leadership roles you've held and the impact you've made on team performance.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see why you're a great fit for the role and how you can contribute to our fun, fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to us, and we can get to know you better as a potential member of our team!
How to prepare for a job interview at BM Stores
✨Know the Company Inside Out
Before your interview, take some time to research B&M. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully motivated and developed team members. Highlight your coaching style and how it contributed to a positive work environment.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles, especially related to customer service or team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your strong numeracy and problem-solving skills.
✨Emphasise Your Passion for Customer Service
B&M is all about delivering exceptional customer service. Share your passion for retail and provide examples of how you've gone above and beyond to ensure customer satisfaction. This will resonate well with the interviewers and align with their expectations.
