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- Tasks: Lead a dynamic team to deliver exceptional customer service and create a fun shopping experience.
- Company: Join B&M, one of the UK's fastest-growing retailers with a people-first approach.
- Benefits: Competitive salary, bonus potential, up to 33 days' holiday, and exclusive discounts.
- Why this job: Shape the future of retail while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in managing teams and a passion for delivering great customer service.
- Other info: Exciting career progression opportunities in a rapidly growing company.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level.
We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Brislington Retail Park store. You'll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you'll be doing:
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we're looking for:
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why join B&M?
We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach - making this the perfect time to join us and help shape the future of B&M! We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.
Competitive salary + bonus potential
Up to 33 days' holiday
10% discount at B&M and Heron Foods
Clear career path with real progression opportunities
Exclusive colleague perks & wellbeing support
Ready to grow with us? Apply now and be part of the B&M journey. B&M is an equal opportunity employer committed to creating an inclusive environment for all.
Customer Service Manager in London employer: BM Stores
Contact Detail:
BM Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out B&M's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you’ve made a difference in previous roles, so be ready to share those experiences.
✨Tip Number 3
Be prepared to ask questions during your interview. Show us that you’re engaged and curious about the role. Ask about team dynamics, growth opportunities, or what a typical day looks like for a Customer Service Manager at B&M.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've led teams to provide great service in the past – this will resonate with us at StudySmarter!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your experience in retail or hospitality management, as we want to see how you fit into our vision at B&M.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures that your application gets to the right place and helps us keep track of all candidates. Plus, it’s super easy to do!
How to prepare for a job interview at BM Stores
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've led teams to deliver outstanding service in previous roles. This will show your understanding of what it takes to create a positive experience for customers.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach. Think about how you motivate and develop your team. Share specific instances where you've coached team members to improve their skills or confidence, as this aligns perfectly with what they’re looking for.
✨Demonstrate Problem-Solving Skills
Be ready to tackle hypothetical scenarios that may arise in a retail environment. Think through how you would handle stock discrepancies or customer complaints. This will highlight your strong numeracy and problem-solving abilities, which are crucial for the role.
✨Emphasise Your Passion for Retail
Let your enthusiasm for the retail industry shine through. Talk about why you love working in this field and how you can contribute to a fun, fast-paced environment. This will resonate well with the company’s culture and values.
