At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service in a fast-paced retail environment.
- Company: Join B&M, one of the UK's fastest-growing retailers with a people-first approach.
- Benefits: Enjoy store discounts, a colleague portal with exclusive offers, and career development opportunities.
- Other info: Flexible shifts available; perfect for those looking to step up in their career.
- Why this job: Be part of an inspiring team shaping the future of retail while growing your career.
- Qualifications: Experience in retail or hospitality management with strong leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Are you a Supervisor, Team Leader or Assistant Manager looking to step up?
Want to be part of a fast-growing retailer with real career development?
Then look no further, B&M is hiring a Floor Manager to join our Ketteringstore team!
As Floor Manager, you'll support the Store Management team in running day-to-day operations.
You'll lead by example, motivate your team, and ensure exceptional store standards and customer experience.
This is a permanent, full-time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.
The key responsibilities are
- Deliver excellent service and maintain strong visual and operational standards
- Support, develop and motivate your team to hit sales and performance targets
- Ensure the store meets all legal, safety, and operational requirements
- Drive KPIs and manage performance effectively
- Contribute to a positive, high-performing store culture
What we're looking for
- Experience managing a team in retail or hospitality
- Strong leadership, communication and organisational skills
- A hands-on approach with a flexible, 'can do' attitude
- Ability to think on your feet and make confident decisions
- Passion for retail and delivering great service
Why join B&M?
We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking.
Our new leader brings a clear vision, renewed energy, and a people-first approach - making this the perfect time to join us and help shape the future of B&M!
We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.
We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!
Check out our full benefits here - https://careers. bmstores. co. uk/our-bm-benefits/
Ready to take the next step in your retail career? Apply now and join the B&M journey!
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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Floor Manager in Kettering employer: BM Stores
BM Stores offers an exceptional work environment in the Birmingham South area, where you can thrive as a Retail Store Manager. With extensive training and clear progression paths, you'll be supported in your professional growth while leading a high-performing team to deliver outstanding customer experiences. Join us to enjoy a collaborative culture that values your contributions and fosters success.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in Kettering
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like BM Stores, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like BM Stores!
We think you need these skills to ace Floor Manager in Kettering
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at BM Stores, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at BM Stores and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show BM Stores that you’re ready to jump in and contribute right away!
How to prepare for a job interview at BM Stores
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
