At a Glance
- Tasks: Lead and inspire your team to deliver top-notch customer service and store standards.
- Company: Join B&M, one of the fastest-growing retailers in the UK!
- Benefits: Enjoy job stability, career progression, and a 10% store discount.
- Other info: Flexible working hours and a supportive environment await you!
- Why this job: Kickstart your career with amazing development opportunities and on-the-job training.
- Qualifications: Experience managing a team in retail or hospitality is essential.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\'s leading over-50s age inclusive jobs board.
FLOOR MANAGER - CARLISLE
Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service?
Well, look no further...
We are currently recruiting for a Floor Manager to join our store team in The Eden Centre, Carlisle!
This is a full time role and being flexible with your working pattern will be essential.
About the Role
As a Floor Manager, you will support the Store Management team in the running of the store by leading and inspiring your team to deliver the best store standards for our customers.
You will also:
- Ensure high levels of customer satisfaction through the delivery of excellent customer service and store standards
- Support the management of your team and motivate colleagues to increase sales and ensure efficiency
- Provide colleagues in the team with the appropriate skills, knowledge and training
- Operate and deliver processes that ensure the store meets all legal requirements
- Have a strong knowledge and ability to deliver KPI\'s
This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond! If you\'re looking to progress in your career, this could be the perfect opportunity for you!
About You
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It is essential that applicants have the following:
- Experience of managing a small to medium sized team, in a fast paced retail or hospitality environment
- The ability to think on your feet and motivate others
- Effective communication skills
- Strong leadership and organisation skills
- A flexible approach and a \'can do\' attitude
Why B&M?
B&M aren\'t just any retailer. We\'re one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. But it\'s not just our rapid expansion that sets us apart; it\'s our ongoing commitment to our people. Our growth is huge and is showing no signs of slowing down... there\'s never been a better time to join the team!
What We Offer:
- Job stability and a clear path for your career progression and internal development
- Amazing on the job training
- 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy!
- Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
- Wellbeing support & guidance through our Employee Assistance Programme
- A stable & permanent 40 hour contract
Ready to join the B&M journey and excel your career? Submit your application today!
Our roles can fill up quickly, so at times we may need to close vacancies early. We would recommend submitting your interest as soon as possible to avoid any disappointment.
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Floor Manager in Carlisle employer: BM Stores
B&M is an exceptional employer, offering a vibrant work culture in the heart of Carlisle at The Eden Centre. With a strong focus on employee development and career progression, team members benefit from comprehensive training, job stability, and a supportive environment that values inclusivity. Enjoy perks like a generous store discount, access to exclusive benefits, and the opportunity to be part of one of the UK's fastest-growing retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in Carlisle
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like BM Stores, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like BM Stores!
We think you need these skills to ace Floor Manager in Carlisle
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at BM Stores, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at BM Stores and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show BM Stores that you’re ready to jump in and contribute right away!
How to prepare for a job interview at BM Stores
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
