Customer Service Manager

We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Clacton-on-Sea store. You\’ll ensure excellent service standards, support team development, and help drive a fun, fast‑paced working environment.

This is a permanent, full‑time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.

What you\’ll be doing

• Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

What we\’re looking for

• Experience managing teams in retail or hospitality
• Strong numeracy and problem‑solving skills
• A flexible, hands‑on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Benefits

• Discounts in our stores
• Access to a colleague portal offering discounts for numerous retailers
• Hospitality and more

Check out our full benefits here: https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.