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- Tasks: Lead and motivate a team to deliver exceptional customer service.
- Company: Join B&M, one of the UK's fastest-growing retailers.
- Benefits: Clear progression paths, on-the-job training, and 10% staff discount.
- Why this job: Be a visible leader and make a real impact in a fun environment.
- Qualifications: Experience in managing teams and strong people skills required.
- Other info: Stable, permanent contract with wellbeing support available.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK\’s fastest-growing retailers, and take your career to the next level.
We\’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Roker Avenue, Sunderland store. You\’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you\’ll be doing:
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we\’re looking for:
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why B&M?
With over 780 stores and more on the way, this is a fantastic time to join us. We offer:
- Clear progression paths and development opportunities
- On-the-job training and support
- 10% staff discount (with double discount events!)
- Access to a colleague benefits portal
- Wellbeing support through our Employee Assistance Programme
- A stable, permanent contract
Ready to grow with us? Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
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Customer Service Manager employer: BM Stores
Contact Detail:
BM Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and hospitality sectors. Let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your experience in leading teams and delivering exceptional customer service. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to research B&M! Familiarise yourself with their values and culture. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Manager role. Highlight your leadership experience and any achievements in delivering great customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about retail and how you can contribute to our fun, fast-paced environment. Share specific examples of how you've motivated teams in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your strong numeracy and problem-solving skills. We love seeing how you’ve tackled challenges in previous roles, especially in retail or hospitality.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with B&M!
How to prepare for a job interview at BM Stores
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve led teams in delivering polite and prompt service, as this will show your understanding of what B&M values in their customer interactions.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you motivated your team or coached them to improve their service confidence. This will demonstrate your ability to be a visible and approachable leader.
✨Be Ready for Problem-Solving Scenarios
Expect questions that test your numeracy and problem-solving skills. Have specific examples ready where you successfully managed stock or cash control issues, showcasing your attention to detail and compliance with procedures.
✨Emphasise Your Passion for Retail
Let your enthusiasm for retail shine through during the interview. Share why you love working in this industry and how you can contribute to a positive store culture at B&M. This will help you connect with the interviewers on a personal level.