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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and create a fun store environment.
- Company: Join B&M, one of the UK's fastest-growing retailers with over 780 stores.
- Benefits: Enjoy clear progression paths, on-the-job training, and a 10% staff discount.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in retail or hospitality management with strong people skills.
- Other info: Stable, permanent contract with wellbeing support and an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Overview
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Role
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK\’s fastest-growing retailers, and take your career to the next level.
We\’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Reading store. You\’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you\’ll be doing
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we\’re looking for
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why B&M?
With over 780 stores and more on the way, this is a fantastic time to join us. We offer:
- Clear progression paths and development opportunities
- On-the-job training and support
- 10% staff discount (with double discount events!)
- Access to a colleague benefits portal
- Wellbeing support through our Employee Assistance Programme
- A stable, permanent contract
Ready to grow with us?
Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
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Customer Service Manager employer: BM Stores
Contact Detail:
BM Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and customer service sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research B&M and understand their values and culture. Think about how your experience aligns with their mission of delivering exceptional customer service.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams and improved service standards in your previous roles. This will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the B&M family.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and delivered great customer service in your previous roles.
Be Personable: Remember, we’re looking for someone who can connect with both customers and colleagues. Use a friendly tone in your application to reflect your approachable nature and passion for retail.
Highlight Problem-Solving Abilities: Don’t forget to mention any specific examples where you’ve tackled challenges in a retail or hospitality setting. We love seeing how you’ve used your numeracy and problem-solving skills to make a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at BM Stores
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve led teams in delivering polite and prompt service, as this will show your understanding of what B&M values in their customer interactions.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you motivated a team or coached someone to improve their performance. This will demonstrate your ability to be a visible and approachable leader, which is crucial for the role.
✨Be Ready for Problem-Solving Scenarios
Expect questions that test your problem-solving abilities. Have a few scenarios in mind where you successfully resolved issues, especially related to stock or cash control. This will showcase your strong numeracy and analytical skills.
✨Emphasise Your Passion for Retail
Let your enthusiasm for retail shine through during the interview. Share why you love working in this industry and how you can contribute to a positive store culture at B&M. This passion can set you apart from other candidates.