Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage the checkout area.
- Company: Join B&M, one of the fastest-growing retailers in the UK.
- Benefits: Enjoy job stability, career progression, and exclusive discounts.
- Why this job: Be part of an exciting journey with amazing development opportunities.
- Qualifications: Experience managing teams in retail or hospitality and strong customer service skills.
- Other info: Flexible working hours and a fun, dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK\’s fastest-growing retailers, and take your career to the next level.
We\’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Leighton Buzzard store. You\’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
This is a permanent, full-time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.
What you\’ll be doing:
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we\’re looking for:
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands‑on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why join B&M?
We\’re entering a new chapter under inspiring leadership that\’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people‑first approach – making this the perfect time to join us and help shape the future of B&M!
We\’re one of the UK\’s fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/
Ready to grow with us? Apply now and be part of the B&M journey.
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
#J-18808-Ljbffr
Customer Service Manager employer: BM Stores
Contact Detail:
BM Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at B&M or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service management. Think about your past experiences and how they align with what B&M is looking for. We want you to shine!
✨Tip Number 3
Show off your passion for customer service during interviews. Share specific examples of how you've led teams to deliver exceptional service. This will help us see that you're the right fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about leading a team and delivering fantastic service.
Tailor Your Experience: Make sure to highlight your relevant experience in managing teams and providing great customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we see your application quickly, and it helps us keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BM Stores
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve successfully managed a team in delivering great service, and think of specific examples where you’ve gone above and beyond for customers.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading teams. Highlight instances where you’ve coached colleagues or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Flexibility and Problem-Solving
Think of scenarios where you had to adapt quickly to changes or solve unexpected problems. Employers love candidates who can think on their feet, so be ready to share how you handled challenges in a fast-paced environment.
✨Be Approachable and Personable
During the interview, make sure to display a friendly and approachable demeanour. This role is all about being visible and engaging with both customers and colleagues, so let your personality shine through!