Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a dynamic team to deliver exceptional customer service.
- Company: Join B & M, one of the UK's fastest-growing retailers.
- Benefits: Enjoy store discounts, a colleague portal, and more perks.
- Why this job: Shape the future of retail while growing your career in a fun environment.
- Qualifications: Experience in managing teams and a passion for customer service.
- Other info: Be part of an inclusive culture with big opportunities for growth.
The predicted salary is between 30000 - 40000 £ per year.
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B & M, one of the UK's fastest-growing retailers, and take your career to the next level. We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Hyndburn, Accrington store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment. This is a permanent, full-time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.
What you’ll be doing:
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we’re looking for:
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why join B & M?
We’re entering a new chapter under inspiring leadership that’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach – making this the perfect time to join us and help shape the future of B & M! We’re one of the UK’s fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. We offer a range of great benefits including store discounts, a colleague portal with discounts for numerous retailers, hospitality & more!
Ready to grow with us? Apply now and be part of the B & M journey. B & M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Customer Service Manager in Accrington employer: BM Stores
Contact Detail:
BM Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Accrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and hospitality sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research B & M, understand their values, and think about how your experience aligns with their vision. Be ready to share examples of how you've led teams and delivered exceptional customer service.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for retail shine through. A positive attitude and enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the B & M team and being part of our exciting journey.
We think you need these skills to ace Customer Service Manager in Accrington
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and delivered great customer service in your previous roles.
Be Personable: Remember, we’re looking for someone who can connect with both customers and colleagues. Use a friendly tone in your application to reflect your approachable nature and passion for retail.
Demonstrate Problem-Solving Abilities: Include examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with B & M.
How to prepare for a job interview at BM Stores
✨Know Your Stuff
Before the interview, make sure you understand B & M's values and what they stand for. Familiarise yourself with their customer service approach and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved service standards. Be ready to discuss how you can inspire others and create a positive work environment.
✨Demonstrate Problem-Solving Abilities
Retail can be unpredictable, so it's crucial to showcase your problem-solving skills. Think of specific situations where you've tackled challenges head-on, whether it was dealing with a difficult customer or managing stock discrepancies. Highlighting these experiences will demonstrate your capability to handle the fast-paced nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to show your enthusiasm for the role and learn more about the team culture. Inquire about their expectations for the Customer Service Manager position or how they support team development. It shows you're engaged and serious about the opportunity.