At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join B&M, a growing retail chain with over 780 stores.
- Benefits: Enjoy discounts, a colleague portal, and opportunities for career progression.
- Other info: Flexible hours across days, evenings, and weekends in a dynamic work environment.
- Why this job: Be the driving force behind a brilliant shopping experience and make a real impact.
- Qualifications: Experience in managing cash processes and leading teams effectively.
The predicted salary is between 27065 - 33079 £ per year.
Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?
Join B&M as a Customer Service Manager in our Washington store and be the driving force behind a brilliant shopping experience!
This is a hands‑on leadership role where you’ll own the front‑end experience - from the moment customers walk into the store, until the moment they leave.
You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store.
It’s a permanent, full‑time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.
- What You’ll Be Doing
- Leading the front end, making sure every customer gets great service
- Keeping queues moving and the experience fast, friendly, and efficient
- Handling customer queries, issues, and feedback with confidence and care
- Driving service standards, KPIs, and customer satisfaction scores
- Creating a welcoming, positive store atmosphere customers enjoy
- What You’ll Bring
- Experience managing cash processes with accuracy
- Proven ability to lead teams in fast‑paced environments
- Passion for delivering great customer experiences
- Confidence to handle challenges and make quick decisions
- Results‑driven with a focus on high service standards
Why B&M?
There’s never been a better time to join.
With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly.
You’ll be part of a business that values hard work, teamwork, and getting things done.
We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!
Check out our full benefits here - https://careers. bmstores. co. uk/our-bm-benefits/
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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Customer Service Manager in Washington employer: B&M Retail
B&M is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Refit Project Manager, you will benefit from a supportive environment with extensive training opportunities, competitive benefits including store discounts, and the chance to make a tangible impact on our store portfolio across the South of the UK. With a commitment to inclusivity and diversity, B&M fosters a collaborative atmosphere where your contributions are valued and recognised.
