At a Glance
- Tasks: Supervise customer service and ensure exceptional experiences for shoppers.
- Company: Join one of the UK's fastest growing retailers at B&M Retail.
- Benefits: Part-time hours, on-the-job training, and career progression opportunities.
- Other info: Flexible shifts with a focus on inclusivity and diversity.
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Experience in supervising teams and strong problem-solving skills.
The predicted salary is between 28000 - 30000 £ per year.
B&M Retail are currently recruiting for a Customer Service Supervisor to join our team at Lancaster Retail Park, Shrewsbury. This is a permanent, part time role working 20 hours per week, and will require the flexibility to work shifts in the evening and at weekends. We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown.
As an essential retailer, our stores are fast-paced and trade 7 days a week. As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You Will Also:
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It Is Essential That You Have The Following:
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Customer Service Supervisor in Shrewsbury employer: B&M Retail
B&M is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Refit Project Manager, you will benefit from a supportive environment with extensive training opportunities, competitive benefits including store discounts, and the chance to make a tangible impact on our store portfolio across the South of the UK. With a commitment to inclusivity and diversity, B&M fosters a collaborative atmosphere where your contributions are valued and recognised.
