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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for our diverse workforce.
- Company: Join B&M, a leading retail company with a commitment to excellent service.
- Benefits: Enjoy discounts, free parking, and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: Strong IT knowledge and experience in first-line support are essential.
- Other info: We value diversity and inclusivity in our workplace.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Service Desk Analyst – 12mth FTC role at B&M Retail.
At B&M, we are dedicated to providing excellent IT service to all our colleagues across our Support Centre, Stores, and Distribution Centres. We’re currently looking for a Level 1 Service Desk Analyst to be a key part of our team, ensuring seamless support for our diverse workforce on a fixed term basis.
If you have a passion for technology, problem-solving, and customer service, we’d love to hear from you!
The Day To Day Role Will
- Provide Technical Support to the B&M user base
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take Ownership of user problems and be proactive when dealing with user issues
- Ensure all issues are logged on the call logging system and manage calls to completion
- Allocate more complex issues to the relevant IT resolver group
- Arrange and manage external technical support when required
- Assist with desktop support, departmental desk moves
To Be Successful You Will Have
- Strong knowledge of IT systems; equipment and software, with analytical and problem solving skills
- Experience in providing 1st line support to a large user base, ideally within a retail business
- The ability to deal with a variety of different support issues, with varying degrees of urgency
- The ability to work well under pressure, alongside colleagues to support the business community effectively
- Excellent telephone manners and communication skills
- Strong problem solving skills and a motivation to provide the best possible service to the customer throughout the support process
- The ability to communicate on all levels whilst establishing and maintaining positive working relationships
- Excellent attention to detail and high levels of accuracy
Benefits
We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more!
Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/
Equal Opportunity
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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Service Desk Analyst - 12mth FTC employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - 12mth FTC
✨Tip Number 1
Network like a pro! Reach out to current or former employees at B&M on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. We should also think of examples from our past experiences that showcase our problem-solving skills and customer service prowess.
✨Tip Number 3
Show off our passion for technology! During the interview, let’s share our favourite tech tools or recent projects we've worked on. This will help us stand out as someone who genuinely loves what they do.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Service Desk Analyst - 12mth FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any relevant problem-solving skills to show us you're the right fit for the Service Desk Analyst role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and customer service. Share specific examples of how you've provided excellent support in the past, as this will help us see your potential impact on our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to get a sense of your personality too!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about your application status.
How to prepare for a job interview at B&M Retail
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT systems, equipment, and software. Be ready to discuss specific technologies you've worked with and how you've solved problems in the past. This will show that you're not just a techie but someone who can apply their skills effectively.
✨Customer Service is Key
Since this role involves providing support to a diverse workforce, be prepared to demonstrate your customer service skills. Think of examples where you've gone above and beyond to help a user or resolved a tricky issue. Highlighting your excellent telephone manners and communication skills will set you apart.
✨Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Practice articulating your thought process when tackling various support issues. Show how you take ownership of problems and proactively seek solutions, as this is crucial for a Service Desk Analyst.
✨Stay Calm Under Pressure
The ability to work well under pressure is essential in this role. Prepare to discuss times when you've successfully managed urgent support requests or handled multiple issues simultaneously. Demonstrating your composure and efficiency will reassure them that you can thrive in a fast-paced environment.