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- Tasks: Lead a team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join B&M Retail, one of the UK's fastest growing retailers!
- Benefits: Enjoy discounts, on-the-job training, and career progression opportunities.
- Other info: Flexible shifts available; perfect for students looking to gain valuable experience.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in supervising a small team and strong problem-solving skills required.
The predicted salary is between 10 - 12 £ per hour.
B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Saltash, Cornwall! This is a permanent, part time role working 16 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends. We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown. As an essential retailer, our stores are fast-paced and trade 7 days a week.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
Responsibilities- Be passionate about delivering exceptional customer service.
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area.
- Provide colleagues with the appropriate skills and knowledge.
- Be highly visible and approachable to customers and colleagues.
- Operate and deliver processes that ensure the store meets all legal requirements.
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability.
- Protect and safeguard the company assets.
- Enthusiastic, focused & driven team players with a passion for retail & delivering great service!
- Experience supervising/managing a small team in a fast paced retail environment.
- Strong numerical and problem solving skills.
- A flexible approach and a 'can do' attitude.
- The ability to think on your feet.
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Customer Service Supervisor in Saltash employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Saltash
✨Tip Number 1
Get to know the company! Research B&M Retail and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Supervisor in Saltash
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about the role and ready to deliver exceptional service.
Tailor Your CV: Make sure your CV highlights relevant experience in retail and team supervision. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at B&M Retail
✨Know the Company Inside Out
Before your interview, take some time to research B&M Retail. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Passion
As a Customer Service Supervisor, your passion for exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers or helped your team deliver great service. This will demonstrate your commitment to the role.
✨Demonstrate Leadership Skills
Since the role involves supervising a team, be ready to discuss your leadership style. Think of specific instances where you successfully managed a team or resolved conflicts. Highlight your ability to motivate and support colleagues in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responses to situations like handling a difficult customer or managing a busy checkout area. This will help you feel more confident during the interview.