At a Glance
- Tasks: Deliver friendly service, replenish stock, and keep the store looking great.
- Company: Join B&M, a growing retail company with a vibrant team culture.
- Benefits: Enjoy discounts, career progression, and a supportive work environment.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Be part of a dynamic team and create amazing shopping experiences.
- Qualifications: Positive attitude, teamwork skills, and a willingness to learn.
The predicted salary is between 10 - 12 £ per hour.
Love retail? Get a buzz off delivering great customer service? Want to be part of a busy team where no two days are ever the same?
Join B&M as a Customer Service Assistant at our store in East Retail Park, Newport and help create a brilliant shopping experience for our customers.
This is a hands-on role at the heart of our store, where you'll play a key part in keeping the shelves full, the store looking great, and customers leaving with a smile.
Whether you're helping customers on the shop floor, replenishing stock, or supporting at the checkouts, you'll be part of a team that keeps things running smoothly in a fast-paced retail environment.
This is a part time role offering 16 hours per week, with shift patterns between the hours of 9am and 7pm.
- What You'll Be Doing
- Delivering friendly, helpful service to customers across the store
- Replenishing stock and maintaining high standards of availability
- Keeping the store clean, safe, and well presented
- Working on checkouts and handling transactions accurately
- Supporting colleagues to ensure the store runs efficiently
- What You'll Bring
- A positive, can-do attitude and willingness to get stuck in
- A passion for delivering great customer service
- Strong teamwork skills and a proactive approach
- Energy and enthusiasm for working in a fast-paced environment
- Reliability and a commitment to getting the job done
Previous retail or customer service experience is helpful but not essential. We're big on attitude, personality, and a willingness to learn!
Why B&M?
There's never been a better time to join.
With over 780 stores (and growing), we offer real opportunities to build your career and progress quickly.
In fact, many of our managers started their journey with us on the shop floor.
You'll be part of a business that values hard work, teamwork, and getting things done.
We offer you a range of great benefits including discount in our stores, a colleague portal offering discounts for numerous retailers, hospitality & much more!
Check out our full benefits here -
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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Customer Service Assistant in Newport employer: B&M Retail
B&M is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Refit Project Manager, you will benefit from a supportive environment with extensive training opportunities, competitive benefits including store discounts, and the chance to make a tangible impact on our store portfolio across the South of the UK. With a commitment to inclusivity and diversity, B&M fosters a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Newport
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like B&M Retail and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at B&M Retail and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and B&M Retail.
Get Familiar with Our Brand:Before applying, take some time to learn about B&M Retail and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at B&M Retail
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress B&M Retail.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which B&M Retail will surely appreciate.
