At a Glance
- Tasks: Lead a team to deliver top-notch customer service in a fast-paced retail environment.
- Company: Join B&M Retail, one of the UK's fastest-growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts in-store and exclusive offers through our colleague portal.
- Other info: Flexible shifts available; apply quickly as roles fill fast!
- Why this job: Be part of a dynamic team with opportunities for growth and development.
- Qualifications: Experience in supervising a small team and strong organisational skills are essential.
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B&M Retail are currently recruiting for a Customer Service Supervisor to join our brand new team for our store opening in Hall Green, Birmingham! This is a part time role, working 16 hours a week and will require the flexibility to work shifts in the daytime, evenings and at weekends.
We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown.
As an essential retailer, our stores are fast-paced and trade 7 days a week.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You Will Also
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
It Is Essential That Applicants Have The Following
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong organisational skills
- The ability to think on your feet
- A flexible approach and a ‘can do’ attitude
Our roles don’t tend to be around for long, so apply now to avoid disappointment!
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Part-time
Job function
Job function
OtherIndustries
Retail
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#J-18808-LjbffrNew Store Customer Service Supervisor in Birmingham employer: B&M Retail
B&M Retail is an exceptional employer, especially for those looking to thrive in a dynamic retail environment. With a strong commitment to employee development, 80% of our management team is promoted from within, ensuring ample growth opportunities. Our Hall Green store offers a vibrant work culture, competitive benefits including staff discounts, and the chance to be part of one of the UK's fastest-growing retailers.
StudySmarter Expert Advice🤫
We think this is how you could land New Store Customer Service Supervisor in Birmingham
✨Tip Number 1
Familiarise yourself with B&M's values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Demonstrate your flexibility and problem-solving abilities by thinking of scenarios where you had to adapt quickly to changes or resolve conflicts. This will highlight your 'can do' attitude, which is essential for this role.
✨Tip Number 4
Engage with the local community or visit the store before your interview. This shows your enthusiasm for the role and gives you insights into the customer base, which can be beneficial when discussing merchandising strategies.
We think you need these skills to ace New Store Customer Service Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and team supervision. Use specific examples that demonstrate your ability to manage a team in a fast-paced retail environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for retail and exceptional customer service. Mention your flexible approach and 'can do' attitude, as these are key traits the company is looking for.
Highlight Relevant Skills:In your application, emphasise strong organisational skills and your ability to think on your feet. These skills are essential for the Customer Service Supervisor role and should be clearly articulated.
Show Enthusiasm:Convey your enthusiasm for the role and the company in your application. B&M Retail values driven team players, so make sure your passion for delivering great service shines through.
How to prepare for a job interview at B&M Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with what B&M Retail is looking for.
✨Demonstrate Leadership Skills
As a Customer Service Supervisor, you'll need to manage a small team. Be prepared to discuss your previous supervisory experience and how you motivated your team in a fast-paced environment. Highlight any successful strategies you've implemented to improve team performance.
✨Emphasise Flexibility and Adaptability
Given the part-time nature of the role and the requirement to work various shifts, it's crucial to convey your flexibility. Discuss your ability to adapt to changing situations and how you handle unexpected challenges in a retail setting.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to think on your feet. Prepare scenarios where you successfully resolved customer complaints or improved store processes, showcasing your organisational skills and proactive approach.
