At a Glance
- Tasks: Provide HR advice and support to retail colleagues across 750 stores.
- Company: Join a supportive team at B&M Retail, a leading retail company.
- Benefits: Enjoy discounts in stores, a colleague portal, and more perks.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by guiding colleagues through their HR journey.
- Qualifications: Experience as a Senior HR Advisor with strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
We're looking to recruit an experienced Senior HR Advisor to join our HR Shared Services team. This is an exciting opportunity to become part of a supportive team, responsible for working with both retail colleagues and managers across 750 stores nationwide, providing generalist HR advice over the phone for a high-volume case load. We're seeking a role model of best practice who can focus on de-escalating any HR issues to help prevent formal processes wherever possible. Acting as the point of escalation for the Shared Service Advisors, you'll also be the main point of contact for line managers, providing practical and solution-focused advice. You'll thrive in a fast-paced, reactive environment, managing multiple priorities and stakeholders at once. This position is office-based, 5 days a week in Speke, Liverpool.
In this role, you will:
- Advise, support, and guide on all aspects of the colleague life cycle including employee relations, employment law, contracts, disciplinary, grievances, sickness, absence, and performance management.
- Coach and develop a team of Shared Service Advisors in their day-to-day activities in a fast-paced working environment.
- Provide advice primarily via telephone.
- Balance multiple priorities to ensure smooth resolution of all ER cases.
To be successful, you’ll have:
- Experience as a Senior HR Advisor managing a high volume of cases (ideally within retail, but not essential).
- Experience working in a commercial setting with a pragmatic, solution-focused approach.
- Up to date knowledge of employment legislation and the ability to apply HR best practice.
- Strong Microsoft Office skills and confidence using in-house tracking and reporting systems.
- A friendly, supportive, and empathetic approach, with the confidence to challenge and make fact-based, balanced decisions.
We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Senior Human Resources Advisor in Liverpool employer: B&M Retail
B&M is an exceptional employer for those looking to thrive in the retail sector, particularly in our vibrant New Isle of Wight store. With a strong focus on employee development and a people-first culture, we offer clear career progression opportunities, competitive benefits including store discounts, and a dynamic work environment that encourages leadership and teamwork. Join us to be part of a growing company where your contributions are valued and rewarded.
