Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?
Join B&M as a Customer Service Manager in our New Acton store and be the driving force behind a brilliant shopping experience!
This is a hands‑on leadership role where you’ll own the front‑end experience - from the moment customers walk into the store, until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high‑energy store.
It’s a permanent, full‑time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.
What You’ll Be Doing
- Leading the front end, making sure every customer gets great service
- Keeping queues moving and the experience fast, friendly, and efficient
- Handling customer queries, issues, and feedback with confidence and care
- Driving service standards, KPIs, and customer satisfaction scores
- Creating a welcoming, positive store atmosphere customers enjoy
What You’ll Bring
- Experience managing cash processes with accuracy
- Proven ability to lead teams in fast‑paced environments
- Passion for delivering great customer experiences
- Confidence to handle challenges and make quick decisions
- Results‑driven with a focus on high service standards
Why B&M?
There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You’ll be part of a business that values hard work, teamwork, and getting things done.
We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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Customer Service Manager in Hounslow employer: B&M Retail
B&M is an exceptional employer for those looking to advance their retail careers, particularly as a Store Manager in Chatham. With a vibrant work culture that prioritises people and performance, employees benefit from comprehensive training, career development opportunities, and a range of perks including store discounts and exclusive offers. Join a rapidly growing company where your leadership can truly make a difference in delivering outstanding customer experiences.
