At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage the checkout area.
- Company: Join one of the UK's fastest growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts, on-the-job training, and career progression opportunities.
- Other info: Flexible shifts available; apply quickly as roles fill fast!
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Enthusiastic team player with experience in retail and strong problem-solving skills.
The predicted salary is between 10 - 12 £ per hour.
B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Rydon Lane Retail Park, Exeter! This is a permanent, part time role working 16 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.
We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown. As an essential retailer, our stores are fast-paced and trade 7 days a week.
Responsibilities- Support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers.
- Be passionate about delivering exceptional customer service.
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area.
- Provide colleagues with the appropriate skills and knowledge.
- Be highly visible and approachable to customers and colleagues.
- Operate and deliver processes that ensure the store meets all legal requirements.
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability.
- Protect and safeguard the Company assets.
- Enthusiastic, focused & driven team players with a passion for retail & delivering great service.
- Experience supervising/managing a small team, in a fast paced retail environment.
- Strong numerical and problem solving skills.
- A flexible approach and a ‘can do’ attitude.
- The ability to think on your feet.
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! Our roles don’t tend to be around for long, so apply now to avoid disappointment! We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Customer Service Supervisor in Exeter employer: B&M Retail
B&M Retail is an exceptional employer, offering a dynamic work environment in the bustling Rydon Lane Retail Park, Exeter. With a strong focus on employee development, 80% of our management team has been promoted from within, ensuring ample growth opportunities for dedicated staff. Our inclusive culture, combined with attractive benefits such as store discounts and a commitment to diversity, makes B&M a rewarding place to build your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&M Retail. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Customer Service Supervisor role and rehearse your responses. Focus on your experience in managing teams and delivering great customer service – these are key points they'll want to hear about.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for retail and customer service shine through. Share specific examples of how you've gone above and beyond for customers or supported your team in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the B&M family.
We think you need these skills to ace Customer Service Supervisor in Exeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about the role and ready to bring your A-game to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail and team supervision. We love seeing how your skills match what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps – we want to easily see why you’d be a great fit for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at B&M Retail
✨Know the Company Inside Out
Before your interview, take some time to research B&M Retail. Understand their values, mission, and what makes them one of the UK’s fastest-growing retailers. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Passion
As a Customer Service Supervisor, your passion for delivering exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to customer satisfaction and your ability to lead a team in providing great service.
✨Highlight Your Leadership Skills
Since the role involves supervising a team, be ready to discuss your leadership style. Share specific instances where you've successfully managed a team or resolved conflicts. This will show that you have the necessary skills to support the Customer Service Manager effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle fast-paced environments. Think of scenarios where you had to think on your feet or make quick decisions. Practising these responses will help you feel more confident during the interview.
