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- Tasks: Manage employee relations cases across 750 retail stores, resolving conflicts and guiding conversations.
- Company: B&M Retail is a rapidly expanding retail company focused on creating an inclusive workplace.
- Benefits: Enjoy discounts in stores, free parking, and access to exclusive offers for colleagues.
- Why this job: Join a dynamic team, tackle real-world HR challenges, and make a positive impact on employee relations.
- Qualifications: Experience in HR with a focus on employee relations, strong communication skills, and knowledge of UK employment law.
- Other info: This is a full-time role with opportunities for growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Due to our ongoing expansion, we are looking to recruit an experienced field-based ER specialist to manage operational ER cases within our retail stores. You will be responsible for working with both retail colleagues and managers in 750 stores nationwide, providing Employee Relation support for complex cases face to face. We are looking for a model of best practice who can focus on de-escalating any HR issue to mitigate the need for a formal process. This role will act as the point of escalation for grievances, disciplinaries, dismissals and other more serious ER cases.
The day to day role will:
- Be a point of escalation for sensitive ER issues, fostering an environment where conflicts are resolved informally.
- You’ll work closely with both managers and employees to guide conversations towards productive outcomes.
- Navigate difficult employee relations issues, from conflict resolution to disciplinary matters, while maintaining a calm, solution-focused approach.
- Be able to travel to multiple locations to support colleagues face to face in store.
- Balance multiple priorities ensuring a smooth solution to any ER case.
To be successful, you’ll have:
- Proven experience in a generalist HR role, with a focus on employee relations and case management.
- A strong ability to remain calm under pressure and deal with challenging, often emotional, situations while maintaining professionalism and a commercial approach.
- Strong experience in mediation and the ability to influence key stakeholders to resolve issues before they escalate.
- The ability to think on your feet and offer pragmatic, solutions-focused advice to managers and colleagues.
- An understanding of UK employment law and best HR practices, with the ability to apply it in tough situations.
- Excellent communication skills, both written and verbal, with the ability to articulate sensitive information clearly and diplomatically.
- Worked within a commercial setting which places emphasis on a pragmatic approach to finding solutions.
We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more!
If you are looking for a new challenge within a busy team and a growing business, apply online today!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Employee Relations Business Partner employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Business Partner
✨Tip Number 1
Familiarise yourself with B&M Retail's company culture and values. Understanding their approach to employee relations will help you tailor your conversations and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of B&M Retail, especially those in HR roles. They can provide valuable insights into the company's expectations and the challenges faced in the Employee Relations space.
✨Tip Number 3
Prepare for potential scenarios you might encounter in the role. Think about how you would handle specific employee relations issues and be ready to discuss these during any informal conversations with the hiring team.
✨Tip Number 4
Showcase your mediation skills by discussing past experiences where you've successfully resolved conflicts. Highlighting your ability to de-escalate situations will resonate well with the hiring managers.
We think you need these skills to ace Employee Relations Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in employee relations and case management. Use specific examples that demonstrate your ability to handle complex situations and your understanding of UK employment law.
Craft a Compelling Cover Letter: In your cover letter, express your passion for employee relations and your approach to conflict resolution. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to de-escalate issues.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed sensitive ER issues. Highlight any mediation experience and your success in influencing stakeholders to resolve conflicts informally.
Prepare for Potential Questions: Anticipate questions related to handling difficult employee relations cases. Be ready to discuss specific scenarios where you successfully navigated challenges while maintaining professionalism and a solution-focused mindset.
How to prepare for a job interview at B&M Retail
✨Showcase Your ER Expertise
Make sure to highlight your experience in handling complex employee relations cases. Be prepared to discuss specific examples where you've successfully navigated difficult situations, demonstrating your ability to remain calm and solution-focused.
✨Demonstrate Conflict Resolution Skills
Since the role involves de-escalating HR issues, be ready to share your strategies for resolving conflicts informally. Discuss any mediation techniques you’ve used and how they led to positive outcomes for both employees and management.
✨Understand UK Employment Law
Brush up on your knowledge of UK employment law and best practices in HR. Be prepared to answer questions about how you would apply this knowledge in real-life scenarios, especially in challenging situations.
✨Communicate Clearly and Diplomatically
Excellent communication is key in this role. Practice articulating sensitive information clearly and diplomatically, as you may need to convey complex issues to both employees and managers during the interview.
