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- Tasks: Lead a team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join one of the UK's fastest growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts, on-the-job training, and career progression opportunities.
- Why this job: Be part of a dynamic team where your passion for retail can shine.
- Qualifications: Experience in supervising a team and strong problem-solving skills required.
- Other info: Flexible shifts available; apply quickly as roles fill fast!
The predicted salary is between 10 - 12 £ per hour.
B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Kingsgate Retail Park, East Kilbride. This is a permanent, part time role working 30 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends. We are one of the UK's fastest growing retailers and, with our ongoing expansion plans, there's never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown. As an essential retailer, our stores are fast-paced and trade 7 days a week.
Responsibilities:
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates will be:
- Enthusiastic, focused & driven team players with a passion for retail & delivering great service!
Requirements:
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! Our roles don't tend to be around for long, so apply now to avoid disappointment! We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Customer Service Supervisor in East Kilbride employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in East Kilbride
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&M Retail. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Service Supervisor. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your people skills! As a Customer Service Supervisor, you'll need to be approachable and supportive. During your interview, share examples of how you've successfully managed a team or resolved customer issues. Let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Supervisor in East Kilbride
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about the role and ready to deliver exceptional service.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in retail and team supervision. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at B&M!
How to prepare for a job interview at B&M Retail
✨Know the Company Inside Out
Before your interview, take some time to research B&M Retail. Understand their values, mission, and what makes them one of the UK's fastest-growing retailers. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Passion
As a Customer Service Supervisor, your passion for delivering exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers or helped your team improve service levels. This will demonstrate your commitment to the role.
✨Highlight Your Leadership Skills
Since the role involves supervising a team, be ready to discuss your leadership style. Share specific instances where you've successfully managed a team in a fast-paced environment, focusing on how you motivated colleagues and resolved conflicts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responses to situations like handling a difficult customer or managing a busy checkout area. This will help you feel more confident during the interview.