At a Glance
- Tasks: Join our team to deliver amazing customer service and keep the store stocked.
- Company: B&M Retail, one of the UK's fastest growing retailers.
- Benefits: Enjoy discounts, flexible hours, and opportunities for career growth.
- Other info: We value diversity and are committed to creating an inclusive workplace.
- Why this job: Be part of a dynamic team in a fast-paced, high-energy environment.
- Qualifications: Great attitude and teamwork skills; retail experience is a plus but not required.
The predicted salary is between 10 - 13 £ per hour.
B&M Retail are currently recruiting for Customer Service Assistants to join our brand new team for our store opening in Diss! These are part-time positions working in our Customer Service, Replenishment and Shop Floor departments. We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us!
For those looking to progress, we offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown! But, if that’s not for you, we also offer casual/flexible, part-time roles. Are you looking for a fast paced and challenging role in a busy and high energy environment? This could be the role for you!
As a Customer Service Assistant, you will be at the heart of our stores and will ensure our customers have a great experience. Whether you are replenishing stock on the shop floor or delivering great customer service at the checkouts, no two days are the same!
Responsibilities:
- Ensure customers have a great experience
- Replenish stock on the shop floor
- Deliver great customer service at the checkouts
Ideal Candidate:
- Be a great team player
- Have a can-do, proactive approach
- Pride themselves in getting the job done!
Qualifications:
We’re big on personality and attitude - experience in a fast-paced retail environment or customer service is a bonus, but not essential.
Benefits:
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more!
Equal Opportunity:
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
New Store! Customer Service Assistant in Diss employer: B&M Retail
B&M Retail is an excellent employer, especially for those seeking a dynamic role in our new Diss store. With a strong focus on employee development, 80% of our managers are promoted from within, ensuring ample growth opportunities. Our vibrant work culture, coupled with flexible part-time roles and attractive benefits like store discounts, makes B&M a fantastic place to build a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land New Store! Customer Service Assistant in Diss
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like B&M Retail and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at B&M Retail and let us see your personality shine through!
We think you need these skills to ace New Store! Customer Service Assistant in Diss
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and B&M Retail.
Get Familiar with Our Brand:Before applying, take some time to learn about B&M Retail and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at B&M Retail
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress B&M Retail.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which B&M Retail will surely appreciate.
