At a Glance
- Tasks: Lead a team to deliver top-notch customer service in a fast-paced retail environment.
- Company: B&M Retail is one of the UK's fastest-growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts in stores and exclusive offers through our colleague portal.
- Other info: This part-time role offers flexible shifts, perfect for students balancing studies.
- Why this job: Join a supportive team with great training and career progression opportunities.
- Qualifications: Experience in supervising a small team and strong problem-solving skills are essential.
The predicted salary is between 24000 - 33600 € per year.
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B&M Retail are currently recruiting for a Customer Service Supervisor to join our team at Kingsway Retail Park, Dundee! This is a permanent, part time role working 30 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.
We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown.
As an essential retailer, our stores are fast-paced and trade 7 days a week.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You Will Also
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
It Is Essential That You Have The Following
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
Our roles don’t tend to be around for long, so apply now to avoid disappointment!
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Part-time
Job function
Job function
OtherIndustries
Retail
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#J-18808-LjbffrCustomer Service Supervisor in Dundee employer: B&M Retail
B&M Retail is an exceptional employer, offering a dynamic work environment at Kingsway Retail Park in Dundee, where you can thrive as a Customer Service Supervisor. With a strong focus on employee development, 80% of our management team is promoted from within, ensuring ample opportunities for career progression. Our inclusive culture, coupled with attractive benefits such as store discounts and additional perks, makes B&M Retail a fantastic place to build a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Dundee
✨Tip Number 1
Familiarise yourself with B&M Retail's values and customer service philosophy. Understanding their approach to customer satisfaction will help you align your responses during any interviews.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your ability to manage a team in a fast-paced environment. Highlight specific situations where you successfully resolved customer issues or improved team performance.
✨Tip Number 3
Showcase your flexibility and problem-solving skills by discussing how you've adapted to changing circumstances in previous roles. This is crucial for a position that requires working various shifts and handling unexpected challenges.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Customer Service Supervisor in Dundee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and team supervision. Use specific examples that demonstrate your ability to lead a team in a fast-paced retail environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering exceptional customer service. Mention your flexible approach and problem-solving skills, and explain how these qualities make you a great fit for the role.
Highlight Relevant Skills:In your application, emphasise your strong numerical skills and ability to think on your feet. These are crucial for the Customer Service Supervisor position, so provide examples of how you've used these skills in previous roles.
Show Enthusiasm:Convey your enthusiasm for the retail industry and your desire to contribute to B&M Retail's success. A positive attitude can set you apart from other candidates, so let your personality shine through in your application.
How to prepare for a job interview at B&M Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
As a Customer Service Supervisor, you'll need to manage a team. Be prepared to discuss your experience in supervising or managing teams, highlighting your ability to motivate and support colleagues.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you had to think on your feet and resolve issues quickly, especially in a fast-paced retail environment.
✨Understand B&M's Values and Culture
Research B&M Retail and understand their values and culture. Be ready to explain why you want to work there and how your personal values align with theirs, particularly regarding teamwork and customer focus.
