At a Glance
- Tasks: Lead a team to deliver top-notch customer service in a fast-paced retail environment.
- Company: Join B&M Retail, one of the UK's fastest-growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts in-store and access to exclusive offers through our colleague portal.
- Other info: Flexible shifts available; apply quickly as roles fill up fast!
- Why this job: Be part of a dynamic team where 80% of managers are promoted from within!
- Qualifications: Experience in supervising a small team and strong problem-solving skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
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B&M Retail are currently recruiting for a Customer Service Supervisor to join our team at the Riverside Retail Park, Norwich! This is a permanent, part time role working 30 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.
We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown.
As an essential retailer, our stores are fast-paced and trade 7 days a week.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You Will Also
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
It Is Essential That You Have The Following
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
Our roles don’t tend to be around for long, so apply now to avoid disappointment!
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Part-time
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Retail
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#J-18808-LjbffrCustomer Service Supervisor in Norwich employer: B&M Retail
B&M Retail is an exceptional employer, offering a dynamic work environment at Riverside Retail Park, Norwich, where you can thrive as a Customer Service Supervisor. With a strong focus on employee development, 80% of our management team is promoted from within, ensuring ample growth opportunities. Our inclusive culture, coupled with attractive benefits such as store discounts and additional perks, makes B&M a rewarding place to build your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Norwich
✨Tip Number 1
Familiarise yourself with B&M Retail's values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your approach during any interviews or discussions.
✨Tip Number 2
Prepare to discuss your previous experience in managing teams, especially in fast-paced environments. Be ready to share specific examples of how you've motivated your team and improved customer service.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've successfully resolved customer issues or improved processes. This will demonstrate your ability to think on your feet, which is crucial for this role.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to work various shifts. Highlighting your adaptability will show that you're a great fit for the dynamic nature of retail at B&M.
We think you need these skills to ace Customer Service Supervisor in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and team supervision. Use specific examples that demonstrate your ability to lead a team in a fast-paced retail environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for retail and exceptional customer service. Mention your flexible approach and problem-solving skills, and explain how you can contribute to B&M's success.
Highlight Relevant Experience:In your application, emphasise any previous roles where you supervised a team or worked in a similar retail environment. Include details about your achievements and how they relate to the responsibilities of the Customer Service Supervisor role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&M Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with what B&M Retail is looking for.
✨Demonstrate Leadership Skills
As a Customer Service Supervisor, you'll be expected to lead a team. Be prepared to discuss your previous experience in supervising or managing a team, highlighting how you motivated colleagues and ensured they delivered great service.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of situations where you had to think on your feet and resolve issues quickly, especially in a fast-paced retail environment. This will showcase your ability to handle challenges effectively.
✨Understand the Company Culture
Research B&M Retail's values and culture before the interview. Being familiar with their commitment to internal development and career succession can help you articulate why you want to join their team and how you can contribute to their ongoing success.
