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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service in a fast-paced retail environment.
- Company: B&M Retail is one of the UK's fastest-growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts in stores and exclusive offers through our colleague portal.
- Why this job: Join a supportive culture with great training and career progression opportunities.
- Qualifications: Experience in supervising a small team and strong problem-solving skills are essential.
- Other info: This part-time role offers flexible shifts, perfect for students or those seeking work-life balance.
The predicted salary is between 20000 - 28000 £ per year.
Overview
We are currently recruiting for a Customer Service Supervisor to join our team in Damolly Retail Park, Newry!
This is a permanent, part time role, working 30 hours a week and will require the flexibility to work shifts in the daytime, evenings and at weekends.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
Responsibilities
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
Essential Qualifications
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
B&M Retail are one of the UK’s fastest growing retailers and with our ongoing expansion plans there really hasn’t been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!
If you would like to join a great team in a fast paced, growing business, apply online today!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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Customer Service Supervisor employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with B&M Retail's values and customer service philosophy. Understanding their approach will help you align your answers during any interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare to discuss your previous experience in supervising teams, especially in fast-paced environments. Be ready to share specific examples of how you've motivated your team and handled challenges effectively.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've successfully resolved customer issues or improved processes. This will highlight your ability to think on your feet, which is crucial for this role.
✨Tip Number 4
Demonstrate your flexibility and 'can do' attitude by being open about your availability for shifts. Mentioning your willingness to work evenings and weekends can set you apart from other candidates.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team supervision. Use specific examples that demonstrate your ability to manage a team in a fast-paced retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and exceptional customer service. Mention how your skills align with the responsibilities of the Customer Service Supervisor role at B&M Retail.
Highlight Key Skills: In your application, emphasise your strong numerical and problem-solving skills. Provide examples of how you've used these skills in previous roles to improve customer satisfaction or team performance.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention why you want to work at B&M Retail specifically and how you can contribute to their ongoing success and expansion.
How to prepare for a job interview at B&M Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with what B&M Retail is looking for.
✨Demonstrate Leadership Skills
As a Customer Service Supervisor, you'll be expected to lead a team. Prepare to discuss your experience in supervising or managing a small team, highlighting any challenges you faced and how you overcame them. This will showcase your ability to motivate and guide others.
✨Be Ready to Problem Solve
B&M values strong numerical and problem-solving skills. Be prepared to answer situational questions that test your ability to think on your feet. Consider scenarios where you had to resolve customer issues quickly and effectively.
✨Understand the Company Culture
Research B&M Retail's values and culture before the interview. Understanding their commitment to internal development and career progression can help you tailor your responses to show that you're a good fit for their team-oriented environment.
